Outreach Specialist

About the Role

Build and sustain referral relationships that support steady census growth while protecting clinical integrity and program fit. The Outreach Specialist markets and promotes all Telos programs, generating high-frequency, high-quality referrals for student admissions with an emphasis on out-of-state referral partners. The role acts as a liaison with referral sources—Educational and Therapeutic Consultants, wilderness programs, hospitals, aftercare, other residential treatment centers, insurance case managers, schools, and professionals in the community. The Outreach Specialist supports communications to improve brand awareness, public perception, and understanding, and implements effective marketing strategies with measurable results in student admissions and strategic partnerships.

Time commitment: 40 hours per week. Reports to: Director of Outreach. Status: Full-time, exempt. Work location: In-person, hybrid, or remote. Some travel required. Benefits eligible.

Responsibilities

• Prioritize the generation and maintenance of national referral sources, successfully resulting in student admissions.
• Participate in outreach-related travel—organize, attend, and/or participate in special events and conferences focused on providing in-treatment placement options, including lunch-and-learns, drop-ins, visits to clinical teams, and maintenance of existing relationships.
• Develop, maintain, and strengthen relationships with potential referral sources, including educational consultants, therapeutic consultants, wilderness programs, and community-based psychiatrists/therapists.
• Serve as spokesperson for the organization at meetings, special and media events as directed by the Director of Outreach.
• Implement all outreach and marketing activities, campaigns, and strategies to promote Telos programs through personal contacts, brochures, mass mailings, public presentations, special events, the Internet, etc.
• Establish and maintain effective relationships with local, state, and national agencies, employers, and other parties to strengthen public perception and understanding.
• Implement the annual outreach plan that includes promotional and educational strategies, promotional materials, etc.
• Perform all communication, outreach, marketing, public relations, and media duties relating to Telos companies, as directed.
• Conduct regular outreach efforts related to school districts.
• Utilize the outreach department budget responsibly.
• Communicate regularly with consultants to resolve potential customer service-related issues.
• Plan and arrange referral source visits to Telos, including coordinating tours with other programs outside of Telos and all necessary tour participants within Telos programs.
• Assure compliance with in-network insurance contracts.

Requirements

• Bachelor's degree from an accredited college or university in Psychology, Journalism, Public Relations, Marketing/Advertising, Business, or Public Administration (preferred but not required).
• Master's degree preferred.
• Established relationships with referral sources strongly preferred.
• Minimum 3 years of relevant work experience.
• Previous experience working within the residential treatment industry is strongly preferred.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to effectively prepare and present information to various groups.
• Ability to work independently or with others to manage multiple tasks with minimal supervision.
• Knowledge of marketing principles to develop and implement strategies to promote Telos programs.