Outreach Specialist

Essential Duties And Responsibilities

• Expanding awareness of all healthcare services available through shelter-based clinics and mobile health units by conducting community outreach throughout shelter residence common areas and surrounding perimeters
• Build relationships with shelter-based case managers and other client engagement groups across the healthcare-based programs (e.g. substance use treatment programs, etc.) and support processes to ensure clients are connected to service appointments within these programs
• Schedule patients for medical appointments for behavioral, substance abuse and primary care services with clinics and /or mobile health vans as required
• Support the registration of new patients into the healthcare program using patient registration and appropriate consent forms and entering data into the Electronic Medical Record (EMR), as well as ensure demographic and contact information for existing records are accurate and up-to-date
• Provide printed and phone-call based appointment reminders to patients with upcoming appointments; partner with shelter program staff and resources to ensure appointment reminders for appointments made for shelter-based client community are received
• Promote access to referral-based specialty care, including but not limited to providing referral appointment reminders to patients, conduct follow-up calls for consult notes
• Escort patients to appointments when required
• Refer calls for prescription and prescription refill requests through the use of telephone encounters to providers
• Conduct on-going research and compilation of health literature and related resources, electronically and in-print, for distribution and use by both provider-based and patient-based audiences
• Create and disseminate health promotion materials on a wide array of health topics in a variety of formats (eye-catching posters, resource guides, and pamphlets) across clinic and mobile health unit settings of care
• Distribute and collect semi-annual post-service patient satisfaction surveys
• Protect patient confidentiality, making sure protected health information is secured
• Conduct other related duties as required

Qualifications

• High school diploma or graduation equivalency degree (GED)
• Minimum one (1) year work experience in a medical office setting
• Basic competency in Microsoft Office (Word, Excel)
• Substantial telephone etiquette, verbal and written communication skills
• Strong time management, multi-tasking, organization, scheduling skills
• Strong customer service / relationship management skills

Preferred Qualifications

• Associates Degree
• Knowledge of clinical procedures usually obtained from a certificate or Associates degree
• Knowledge of office procedures usually obtained from a certificate or Associates degree
• Experience with the eClinical Works (eCW) electronic health record system a plus
• Experience working with individuals facing mental and/or substance use disorders, and/or homelessness
• Bilingual / fluency in Spanish a plus