Outreach Specialist

About the Role

This position focuses on recruiting and engaging community members for program participation through outreach, information sessions, enrollment coordination, and assessment administration. You will work closely with program staff to ensure smooth onboarding and maintain accurate participant records.

Responsibilities

• Conduct community outreach to recruit eligible participants through schools, community organizations, NYCHA developments, faith-based organizations, workforce partners, libraries, and community events.
• Represent the organization at recruitment fairs, neighborhood events, hiring events, and information tables.
• Perform phone, email, text, and social media outreach to prospective participants.
• Build relationships with referral partners to generate participant referrals.
• Follow up consistently with prospective applicants throughout the enrollment process.
• Assist with implementing recruitment plans to meet enrollment goals.
• Maintain outreach logs and recruitment activity records.
• Facilitate engaging information sessions describing program services, eligibility requirements, expectations, and career pathways.
• Respond to participant inquiries regarding eligibility, schedules, services, and enrollment requirements.
• Provide excellent customer service throughout the recruitment and enrollment process.
• Conduct preliminary eligibility screenings.
• Schedule participants for orientations, assessments, interviews, and intake appointments.
• Maintain regular communication with applicants until enrollment is complete.
• Coordinate participant intake appointments and collect/review required eligibility documentation.
• Prepare participant enrollment packets and verify file completion before enrollment.
• Assist participants with completing applications and required forms.
• Track enrollment progress and notify staff of outstanding documentation.
• Support orientation and onboarding activities for newly enrolled participants.
• Schedule participants for TABE testing and administer assessments following program procedures.
• Maintain testing security and confidentiality.
• Score or record assessment results and enter them into the participant database.
• Coordinate retesting appointments when necessary.
• Maintain accurate participant files in both electronic and physical formats.
• Enter participant information into Salesforce and other required databases.
• Monitor participant attendance during orientations, assessments, and onboarding activities.
• Prepare weekly enrollment reports and recruitment updates.
• Maintain calendars for information sessions, assessments, and intake appointments.
• Coordinate reminder calls, emails, and text messages for scheduled appointments.
• Prepare participant sign-in sheets, orientation materials, and enrollment documents.
• Assist with filing, copying, scanning, and document management.
• Ensure participant documentation complies with program and funder requirements.
• Work collaboratively with Case Managers, Career Coaches, Job Developers, Facilitators, and Program Leadership.
• Participate in staff meetings and case conferences.
• Communicate participant status updates to program staff.
• Assist with hiring events, graduations, employer visits, and special program activities.
• Support continuous improvement efforts by identifying participant engagement trends and recommending process improvements.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Two years of experience in workforce development, admissions, recruitment, customer service, education, nonprofit programs, or community outreach.
• Experience working with young adults and diverse populations preferred.
• Experience facilitating presentations or workshops is highly desirable.
• Must be authorized to work for any employer in the U.S. (Visa sponsorship is not available).