Outreach Specialist

Job Duties

• Maintain outreach and contact with local organizations serving these at-risk populations.
• Help grantees (both internal and external) to identify additional participants.
• Develop relationships with local social services and public benefit agencies, shelters, and faith-based and community-based organizations.
• Host local informational events and participate in Stand Down (or similar) events as needed.
• Respond to client requests for assistance by initially screening for suitability and eligibility for both in-house and other-agency programs.
• Provide in-depth screening and assessments for program suitability and eligibility for both in-house and other-agency programs.
• Act as the client's advocate to assist in receiving needed services.
• Provide program information assistance and/or make referrals to appropriate services.
• Work closely with staff and volunteers to develop and implement an outreach program.
• Travel to other referral agencies and to clients’ homes, as necessary, to accomplish outreach, intakes and follow-ups.
• Oversee daily chores and client routines as assigned.
• Help insure that all residents are compliant with program rules and guidelines.
• Closely monitor and ensure all funding agency performance goals and objectives are met or exceeded.
• Aid in keeping costs within the program budgets.
• Attend meetings and conferences, as required.

Required Job Skills

• Ability to work with a diverse population of adults and children, including those with physical and mental disabilities and addictions and those who are in, or need to be in, recovery.
• Ability to work with clients who have significant barriers to include but not limited to legal barriers, prison or long-term incarceration.
• Ability to work independently, with minimal supervision.
• Ability to conduct a general assessment of the physical, mental, and emotional health of individual clients, and concisely document that assessment.
• Ability to maintain client confidentiality and personal boundaries within Nation’s Finest policy and procedures.
• Excellent people skills, including the ability to motivate and lead while maintaining a positive cooperative rapport with other staff.
• Ability to positively engage and motivate challenging clients.
• Excellent communication skills, including writing that is accurate in grammar, spelling, and punctuation.
• Develop relationships and collaborative partnerships with representatives in other agencies.
• Ability to make referrals to services such as housing, VA services and benefits, educational and employment, financial assistance, and legal advocacy.
• Ability to organize and interpret data and information relative to clients and program.
• Ability to form and work within an effective work team.
• Ability to work in a stressful, multi-task environment and interact with clients in varying states of mental and physical health.
• Excellent organizational and time management skills.
• Ability to maintain positive and supportive disposition in the performance of job duties with staff and other service providers.

Qualifications

• AA degree in social sciences or related field required.
• Four years’ direct experience in at-risk client outreach or case management may be substituted for an AA degree.
• Two years’ experience in case management within a social service or employment counseling position required.
• Three years’ experience performing outreach and making referrals to various community services.
• Demonstrable ability to network and maintain excellent relationships with a large base of community contacts.
• Broad working knowledge of services within the local area.
• Demonstrable knowledge and advocacy of veteran and children’s issues.
• Knowledge of native culture and language (if applicable), as well as a deep familiarity with the veteran issues relevant within the assigned area.
• Excellent organizational and time-management skills.
• Proficient in Word, Excel and Outlook programs, and familiar with entering data in database programs.
• Preference for Bachelor’s degree in related field.
• Must have clean DMV record and reliable transportation.
• Veteran status desirable but not required.

Additional Information

Offering Full-time, non- exempt position. $28.00 - $33.00 per hour, full-time position. Comprehensive benefits including health insurance, dental and vision insurance. Premium retirement plan access. Outstanding paid time off, and shortened workweeks. Mileage reimbursements and access to professional development opportunities.