Outreach Specialist

About the role

Jointly funded by the Department of Homeless Services and the Metropolitan Transportation Authority, BRC's Transit Homeless Outreach staff members operate throughout the transit system 24 hours a day. Through this program, which BRC has operated since 2005 and significantly expanded in 2014, BRC provides outreach and case management services to humanely assist homeless individuals to permanently relocate from MTA properties. The program serves the New York City metropolitan area, including the boroughs of Manhattan, The Bronx, Brooklyn and Queens.

Responsibilities

Responsible for providing direct outreach, escort, and referral services for all homeless individuals encountered in the field during their shift. Also responsible for recording and maintaining accurate statistical data on all individuals approached and referred as well as case-record management of clients receiving longer-term services. Related duties as assigned.

• Providing direct outreach, escort, and referral services
• Recording and maintaining accurate statistical data
• Case-record management of clients receiving longer-term services

Requirements

• Associates or Bachelor's degree required or demonstrated equivalent experience in lieu of degree
• Strong interest in working in direct services to the homeless and/or mentally ill and substance abusing populations
• Valid state driver's license required
• Good writing skills to provide an adequate written description of client interactions
• Basic computer literacy required
• Recognize the signs and symptoms of mental health and substance abuse issues and gain a working knowledge of all available services
• Ability to speak Spanish desirable
• Fire Safety and First Aid/CPR certification or the ability to pass test to acquire these credentials required

Qualifications

Will also consider current BRC employees in Community Technician, Program Aide, and other comparable positions with a minimum of 6 months of continuous employment.

Benefits

At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity. Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally.

Schedule

Full Time, 37.5 hours per week. Various Schedules & Shifts.