Outreach Resource Navigator

Essential Functions

• Identifies individuals in program area who have been impacted by violence or are at the highest risk for involvement in violence, from spending time in the community.
• Establishes contact with vulnerable individuals and developing relationships, imparting messages rejecting unhealthy behavior, and working to change behaviors by recruiting, selecting, training, and supporting.
• Establishes a caseload of participants who agree to be part of the program (typically 5 to 7) within the first 6 months of work.
• For each participant, conduct an assessment and work with case management team in developing a strategic life plan for reducing the participant’s risk and shifting their behavior.
• Mets with participants several times a week, including at critical times of need, developing a relationship, and working to change behaviors through specific messaging designed to address issues faced by the participant.
• Aids participants with barrier removal – such as education, employment, criminal justice, mental health, substance use, trauma, reentry, and related life skills – through the utilization of existing internal and external partnerships.
• Formulates and regularly updates (daily, weekly, and quarterly) a plan of action that identifies a strategy for gathering information and assessing its accuracy and use.
• Attends weekly staff meetings and regular supervisor reviews.
• Ensures continuous monitoring and improvement of the quality of community outreach, engagement, and interventions.
• Participates in meetings and other internal processes.
• Reports to Program Director on the performance outcomes.
• Ensures consistent quality, customer service and professionalism.
• Commitment to continuous learning, and willing to share and cascade this learning to the team.
• Maintains credibility and access to the highest risk without undue confusion as to job role.

Data Entry

• Maintains appropriate and specific program data records to document services provided to program participants in the Birdseye Case Management System.
• Updates and manages program data in the Birdseye Case Management System.
• Tracks all program participants for one year, including individual case notes, employment retention and other data as deemed required by program administrators.

Administrative

• Performs basic keyboarding functions.
• Facilitates intake of new program participants with the programs case management and social worker team
• Works in a professional manner under sometimes extremely stressful situations
• Pays close attention to detail and recordkeeping to maintain accurate records.
• Commitment to following approved standards, guidelines, policies, and procedures.
• Interacts in a professional manner with many personalities and attitudes and with people from many diverse backgrounds.
• Respects and protects rights and confidentiality without regard to personal beliefs and judgments.
• Accurately utilizes all resource material available to remain current in the profession, including attending departmental in-service training