Outreach & Relationship Management Representative
Sutter Health · San Francisco, CA · 1 mo ago
Sales$44.34–$66.51/hrPart-time
We need to output HTML fragment with sections: About the role? The posting includes "Position Overview" and "Job Description". We need to use for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should map content accordingly.
We need to preserve all substantive info, remove boilerplate (EEO, etc). No duplicate lines. No job title heading. No Job ID. No application instructions.
We need sections only if posting has real specific content.
Let's extract:
- About the role: maybe from "Position Overview" paragraph: "Responsible for the implementation of the various outreach programs, translating operational procedures into step-by-step activities to coordinate activities needed to achieve program goals. For each program, this includes identification and resolution of complex issues; coordination of procedures and products with labs and vendors; building communication campaigns; development, maintenance and day-to-day administrative activities; and providing feedback and recommendations for process improvement. Works with a wide audience, including members, physicians and their staff, lab staff and vendors, in order to process and research complex issues and to administer the program for successful results."
That's about role.
- Responsibilities: The "Job Description" sections: "PAY FOR PERFORMANCE OUTREACH:" bullet list of duties. Also "Operation", "Data Analysis", "Project Management". Those are responsibilities.
We can combine into a
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should map content accordingly.
We need to preserve all substantive info, remove boilerplate (EEO, etc). No duplicate lines. No job title heading. No Job ID. No application instructions.
We need sections only if posting has real specific content.
Let's extract:
- About the role: maybe from "Position Overview" paragraph: "Responsible for the implementation of the various outreach programs, translating operational procedures into step-by-step activities to coordinate activities needed to achieve program goals. For each program, this includes identification and resolution of complex issues; coordination of procedures and products with labs and vendors; building communication campaigns; development, maintenance and day-to-day administrative activities; and providing feedback and recommendations for process improvement. Works with a wide audience, including members, physicians and their staff, lab staff and vendors, in order to process and research complex issues and to administer the program for successful results."
That's about role.
- Responsibilities: The "Job Description" sections: "PAY FOR PERFORMANCE OUTREACH:" bullet list of duties. Also "Operation", "Data Analysis", "Project Management". Those are responsibilities.
We can combine into a - list.
- Requirements: maybe "Education Bachelor's or equivalent education/experience". Also "Skills And Knowledge" list.
- Qualifications: maybe not separate; but we can treat Education as Qualifications? The instruction says use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where.
We have Education (Bachelor's or equivalent). That could go under Qualifications or Requirements. Usually Requirements includes education and experience. Skills And Knowledge goes under Skills.
We have Benefits: "Benefits Yes". Also mention "Eligible positions also include a comprehensive benefits package." So we have benefits.
Pay: "Pay Range is $44.34 to $66.51 / hour". Also mention compensation range may vary etc. We'll include Pay section with that info.
Schedule: "Job Shift Days Schedule Part Time Shift Hours 8 Days Of The Week Variable Weekend Requirements None, Rotating Weekends". Also "Weekly Hours 20". So schedule: Part Time, 20 hours per week, shift hours 8, days variable, weekend rotating.
We need to avoid filler like "commensurate with experience". Not present.
We need to remove boilerplate: EEO line, etc.
Now produce HTML:
About the role
...
Responsibilities
- ... items ...
We need to break responsibilities into list items from the various sections.
Let's extract responsibilities bullet points:
From "PAY FOR PERFORMANCE OUTREACH:":
- Analyze and determine steps that need to be taken in order to successfully achieve program roles.
- Support and coordinate the development and distribution of standardized and other ad hoc reports.
- Conducts initial review and analysis of population lists/reports.
- Works with reporting analysts to develop and maintain processes and timelines for population identification, stratification and reporting based on defined criteria.
- Collaborates with management and project team and/or appropriate external staff for report interpretation.
- Assist with creating annual outreach work plans and maintains schedule tasks.
- Monitor accuracy and completeness of data collected and recommends improvements to data collection tools and processes.
- Develops/obtains all records, forms and printed materials needed to initiate outreach process.
- Build and maintain relationships with physicians, staff, and vendors to ensure smooth coordination of efforts.
- Identify and resolve any issues that could impinge the smooth workflow of processes, including coding, products, referral requests, etc.
- Maintain spreadsheets and/or databases to track the sequential contact activity of each identified member and to “work” the list to perform the next level of communication in the predetermined timeframes.
- Coordinate and perform the outbound communication processes through the use of a series of escalating communication venues.
- Maintains patient letters, faxes, client correspondence and related documents and files; develops and maintains storage filing system, including back-up procedures for all documents and correspondence.
- Coordinate vendor activities to ensure smooth patient communications.
- Audit communications to ensure accuracy.
- Contribute to the development, implementation and monitoring of policy and procedure relating to the operations of the Outreach processes.
From "Operation":
- Develop and maintain relationships and act as the primary point of contact for patients, vendors, clients, physicians and their staff.
- Serves as general operations resource to the outreach team.
- Act as outreach liaison to clients and providers for issues related to outreach, ensuring a complete understanding of expectations and requirements.
- Research and/or verify member issues; seek resolution using a variety of resources.
- Act as a liaison between the member and their physician’s office.
- Influence member participation in the program, using persuasive and motivational techniques to encourage members to complete recommended steps to comply with outreach objectives.
- Prioritizes and reports concerns, improvements, and possible quality issues.
- Maintains administrative statistical reports, department files, reference materials, and policy manuals to ensure proper availability and retrieval.
- Receive and respond to inquiries (phone, email, written, fax) from assigned providers and/or Foundation administration regarding a variety of outreach related issues.
- Coordinates and problem-solve all information system issues with the appropriate department.
From "Data Analysis":
- Compiles, maintains and reports information on operations, including productivity, quality improvement and related data in a complete and accurate, and accessible manner.
- Communicates with members, physicians and foundations/clients as directed by program policies.
- Track and analyze utilization statistical data and presents to administration regularly or as needed.
- Attend any/all department and company meetings as indicated by the Management Manager.
- Adheres to organizational policies and procedures and supports Sutter Health’s philosophies and initiatives.
- Attends staff meetings and training sessions, as needed or required.
From "Project Management":
- Assists in assessment, development, implementation, and evaluation of special projects.
- Creates and promotes positive working relationships internally and as well as with external clients.
- Collaborates with appropriate personnel to achieve special project goals.
- Demonstrates a positive working attitude and diplomatically offers constructive work suggestions.
- Develop and maintain relationships through interactive, client-facing meetings.
- Prepare Client Communications, as needed, to communicate important information, changes and/or reminders to providers and staff on Outreach information and updates.
We can combine all into one list; but maybe better to group? The instruction: Use - for any list of duties/requirements/benefits. So we can have one
for responsibilities.
Now Requirements: Education: "Bachelor's or equivalent education/experience". Also maybe "None, Rotating Weekends" is schedule not requirement. No other explicit requirements like certifications. So Requirements section could contain education.
Qualifications: maybe we could put "Education" under Qualifications, but we already used Education under Requirements. Could also put "Skills And Knowledge" under Skills. Qualifications maybe empty; we should not create empty heading. So we omit Qualifications if no specific content.
Skills: list from Skills And Knowledge:
- Must have interpersonal telephone etiquette and customer service skills
- Demonstrated ability to be highly persuasive and to effectively convince members with possible aversion to the program to commit to a prescribed action (i.e., scheduling and having a mammogram, etc.)
- Demonstrated ability to openly and comfortably discuss sensitive topics with members of both genders
- Able to build positive relationships with a variety of clients
- Must be detail oriented and able to handle multiple projects simultaneously
- Demonstrated ability to handle a large volume of inbound and outbound telephone calls for a variety of clients
- Must have good written and verbal communications skills
- Proficient in Microsoft software products, including Word and Excel
- Able to work in a fast-paced environment
We'll put those as - .
Benefits: "Benefits Yes". Also mention comprehensive benefits package. We'll put: "Eligible for a comprehensive benefits package." maybe.
Pay: Provide range.
Schedule: Provide details.
Now ensure we don't repeat content. Also remove lines like "Job Shift Days Schedule Part Time Shift Hours 8 Days Of The Week Variable Weekend Requirements None, Rotating Weekends". We'll parse.
Let's craft HTML.
We'll output:
About the role
Responsible for the implementation of the various outreach programs, translating operational procedures into step-by-step activities to coordinate activities needed to achieve program goals. For each program, this includes identification and resolution of complex issues; coordination of procedures and products with labs and vendors; building communication campaigns; development, maintenance and day-to-day administrative activities; and providing feedback and recommendations for process improvement. Works with a wide audience, including members, physicians and their staff, lab staff and vendors, in order to process and research complex issues and to administer the program for successful results.
Responsibilities
- Analyze and determine steps that need to be taken in order to successfully achieve program roles.
- Support and coordinate the development and distribution of standardized and other ad hoc reports.
- Conduct initial review and analysis of population lists/reports.
- Work with reporting analysts to develop and maintain processes and timelines for population identification, stratification and reporting based on defined criteria.
- Collaborate with management and project team and/or appropriate external staff for report interpretation.
- Assist with creating annual outreach work plans and maintain schedule tasks.
- Monitor accuracy and completeness of data collected and recommend improvements to data collection tools and processes.
- Develop or obtain all records, forms and printed materials needed to initiate outreach process.
- Build and maintain relationships with physicians, staff, and vendors to ensure smooth coordination of efforts.
- Identify and resolve any issues that could impede the smooth workflow of processes, including coding, products, referral requests, etc.
- Maintain spreadsheets and/or databases to track the sequential contact activity of each identified member and to “work” the list to perform the next level of communication in the predetermined timeframes.
- Coordinate and perform the outbound communication processes through the use of a series of escalating communication venues.
- Maintain patient letters, faxes, client correspondence and related documents and files; develop and maintain storage filing system, including back‑up procedures for all documents and correspondence.
- Coordinate vendor activities to ensure smooth patient communications.
- Audit communications to ensure accuracy.
- Contribute to the development, implementation and monitoring of policy and procedure relating to the operations of the Outreach processes.
- Develop and maintain relationships and act as the primary point of contact for patients, vendors, clients, physicians and their staff.
- Serve as general operations resource to the outreach team.
- Act as outreach liaison to clients and providers for issues related to outreach, ensuring a complete understanding of expectations and requirements.
- Research and/or verify member issues; seek resolution using a variety of resources.
- Act as a liaison between the member and their physician’s office.
- Influence member participation in the program, using persuasive and motivational techniques to encourage members to complete recommended steps to comply with outreach objectives.
- Prioritize and report concerns, improvements, and possible quality issues.
- Maintain administrative statistical reports, department files, reference materials, and policy manuals to ensure proper availability and retrieval.
- Receive and respond to inquiries (phone, email, written, fax) from assigned providers and/or Foundation administration regarding a variety of outreach related issues.
- Coordinate and problem‑solve all information system issues with the appropriate department.
- Compile, maintain and report information on operations, including productivity, quality improvement and related data in a complete, accurate and accessible manner.
- Communicate with members, physicians and foundations/clients as directed by program policies.
- Track and analyze utilization statistical data and present to administration regularly
About the role
...
Responsibilities
- ... items ...
- for any list of duties/requirements/benefits. So we can have one
- for responsibilities.
Now Requirements: Education: "Bachelor's or equivalent education/experience". Also maybe "None, Rotating Weekends" is schedule not requirement. No other explicit requirements like certifications. So Requirements section could contain education.
Qualifications: maybe we could put "Education" under Qualifications, but we already used Education under Requirements. Could also put "Skills And Knowledge" under Skills. Qualifications maybe empty; we should not create empty heading. So we omit Qualifications if no specific content.
Skills: list from Skills And Knowledge:
- Must have interpersonal telephone etiquette and customer service skills
- Demonstrated ability to be highly persuasive and to effectively convince members with possible aversion to the program to commit to a prescribed action (i.e., scheduling and having a mammogram, etc.)
- Demonstrated ability to openly and comfortably discuss sensitive topics with members of both genders
- Able to build positive relationships with a variety of clients
- Must be detail oriented and able to handle multiple projects simultaneously
- Demonstrated ability to handle a large volume of inbound and outbound telephone calls for a variety of clients
- Must have good written and verbal communications skills
- Proficient in Microsoft software products, including Word and Excel
- Able to work in a fast-paced environment
We'll put those as
- .
Benefits: "Benefits Yes". Also mention comprehensive benefits package. We'll put: "Eligible for a comprehensive benefits package." maybe.
Pay: Provide range.
Schedule: Provide details.
Now ensure we don't repeat content. Also remove lines like "Job Shift Days Schedule Part Time Shift Hours 8 Days Of The Week Variable Weekend Requirements None, Rotating Weekends". We'll parse.
Let's craft HTML.
We'll output:
About the role
Responsible for the implementation of the various outreach programs, translating operational procedures into step-by-step activities to coordinate activities needed to achieve program goals. For each program, this includes identification and resolution of complex issues; coordination of procedures and products with labs and vendors; building communication campaigns; development, maintenance and day-to-day administrative activities; and providing feedback and recommendations for process improvement. Works with a wide audience, including members, physicians and their staff, lab staff and vendors, in order to process and research complex issues and to administer the program for successful results.
Responsibilities
- Analyze and determine steps that need to be taken in order to successfully achieve program roles.
- Support and coordinate the development and distribution of standardized and other ad hoc reports.
- Conduct initial review and analysis of population lists/reports.
- Work with reporting analysts to develop and maintain processes and timelines for population identification, stratification and reporting based on defined criteria.
- Collaborate with management and project team and/or appropriate external staff for report interpretation.
- Assist with creating annual outreach work plans and maintain schedule tasks.
- Monitor accuracy and completeness of data collected and recommend improvements to data collection tools and processes.
- Develop or obtain all records, forms and printed materials needed to initiate outreach process.
- Build and maintain relationships with physicians, staff, and vendors to ensure smooth coordination of efforts.
- Identify and resolve any issues that could impede the smooth workflow of processes, including coding, products, referral requests, etc.
- Maintain spreadsheets and/or databases to track the sequential contact activity of each identified member and to “work” the list to perform the next level of communication in the predetermined timeframes.
- Coordinate and perform the outbound communication processes through the use of a series of escalating communication venues.
- Maintain patient letters, faxes, client correspondence and related documents and files; develop and maintain storage filing system, including back‑up procedures for all documents and correspondence.
- Coordinate vendor activities to ensure smooth patient communications.
- Audit communications to ensure accuracy.
- Contribute to the development, implementation and monitoring of policy and procedure relating to the operations of the Outreach processes.
- Develop and maintain relationships and act as the primary point of contact for patients, vendors, clients, physicians and their staff.
- Serve as general operations resource to the outreach team.
- Act as outreach liaison to clients and providers for issues related to outreach, ensuring a complete understanding of expectations and requirements.
- Research and/or verify member issues; seek resolution using a variety of resources.
- Act as a liaison between the member and their physician’s office.
- Influence member participation in the program, using persuasive and motivational techniques to encourage members to complete recommended steps to comply with outreach objectives.
- Prioritize and report concerns, improvements, and possible quality issues.
- Maintain administrative statistical reports, department files, reference materials, and policy manuals to ensure proper availability and retrieval.
- Receive and respond to inquiries (phone, email, written, fax) from assigned providers and/or Foundation administration regarding a variety of outreach related issues.
- Coordinate and problem‑solve all information system issues with the appropriate department.
- Compile, maintain and report information on operations, including productivity, quality improvement and related data in a complete, accurate and accessible manner.
- Communicate with members, physicians and foundations/clients as directed by program policies.
- Track and analyze utilization statistical data and present to administration regularly
- .
Benefits: "Benefits Yes". Also mention comprehensive benefits package. We'll put: "Eligible for a comprehensive benefits package." maybe.
Pay: Provide range.
Schedule: Provide details.
Now ensure we don't repeat content. Also remove lines like "Job Shift Days Schedule Part Time Shift Hours 8 Days Of The Week Variable Weekend Requirements None, Rotating Weekends". We'll parse.
Let's craft HTML.
We'll output: