Outreach Provider Relations Representative

About the role

The Provider Relations Executive (PRE) serves as the primary liaison between Intermountain Healthcare and referring providers in a designated geographic area. This field‑based role represents all Intermountain services to referring practices, conducts routine office visits, delivers key messaging, builds relationships with practice leaders and physicians, reinforces appropriate utilization of services, coordinates issue resolution, and acts as a bridge between the referring office and Intermountain. The PRE reports to Central Office Outreach leadership while collaborating closely with local hospital, service line, and facility leaders.

Responsibilities

• Make routine office visits to referring offices and deliver Intermountain messaging.
• Develop and maintain relationships with practice leaders, physicians, and office staff.
• Reinforce appropriate utilization of Intermountain services and programs.
• Coordinate issue resolution and act as liaison between referring offices and Intermountain Healthcare.
• Qualify potential referral‑generating sources and strengthen existing referral relationships.
• Determine provider and patient needs and communicate appropriate solutions.
• Work closely with internal service lines such as scheduling, lab, homecare, and provider relations.
• Maintain accurate records of visits, expenditures, and mileage to meet monthly goals and quotas.
• Travel approximately 20% of the time.

Minimum Qualifications

• Current driver’s license.
• Demonstrated healthcare sales or field‑based customer service experience.
• Strong interpersonal, communication, listening, and customer service skills.

Preferred Qualifications

• Bachelor’s degree from an accredited institution (education verified).
• Degree in sales, marketing, business, or a health‑related field.
• Experience in the healthcare industry.
• Knowledge of medical terminology.
• Ability to interact with others, communicate information, and operate computers/office equipment.
• Capability to see and read computer monitors and documents.
• Ability to remain sitting or standing for extended periods while performing computer, telephone, or equipment work.

Skills

• Effective presentation skills in group and individual settings.
• Ability to overcome objections, answer questions, and obtain commitments for referrals.
• Strong listening and communication skills.
• Commitment to continuous skill improvement through internal/external education, shadowing, etc.

Benefits

Intermountain offers a generous benefits package that supports well‑being—mind, body, and spirit—including programs for healthy living, happiness, security, connection, and engagement. Details are available via the “Learn More About Our Comprehensive Benefits Package” link.

Pay

The hourly rate for this position ranges from $37.87 to $59.63, with the actual rate dependent on experience.

Schedule

Scheduled weekly hours: 40 (full‑time). Position is based at Intermountain Health St Vincent Regional Hospital in Billings, Montana.