Outreach Liaison - Tampa

Job Summary

At Author Health, we connect vulnerable patients with life-changing mental health care. We seek an Outreach Liaison with exceptional emotional intelligence, resilience, and field expertise to excel in connecting patients with critical mental health services.

About the role

This role requires an individual with emotional intelligence, resilience, and field experience to work autonomously in community settings, particularly with individuals facing serious mental illness, substance use disorders, and dementia.

Responsibilities

• Conduct strategic in-person outreach to doctor's offices, hospitals, and patients' homes to educate potential patients and caregivers about Author Health's mission and services
• Navigate complex healthcare and social service systems to effectively guide patients through care options
• Schedule and facilitate recommended healthcare appointments, ensuring seamless transitions into ongoing care
• Build and strengthen Author Health's network of trusted referral partners in the community
• Independently organize and prioritize your workload to exceed monthly outreach and enrollment goals
• Utilize Author Health's proprietary CRM and electronic medical record systems to produce clear, accurate documentation that enhances continuity of care
• Work collaboratively with internal outreach and care teams to ensure seamless patient transitions
• Contribute to program improvement by capturing data and providing strategic feedback on outreach approaches

Requirements

• 3+ years of experience in direct service roles working with vulnerable populations in community settings
• 3+ years of healthcare outreach, community engagement, or related field experience preferred
• Demonstrated history of helping clients access and utilize complex service systems
• Crisis management experience in de-escalating and managing sensitive situations with vulnerable individuals a plus
• Experience working under targets and quotas with proven track record of meeting performance goals

Qualifications

• Exceptional communication skills with ability to initiate conversations and build connections quickly
• Strong ability to work independently and meet monthly outreach goals successfully
• Experience in healthcare, social services, or mental health services with understanding of seniors' needs and challenges
• Proficiency in critical thinking, time management, and multitasking
• Cultural responsiveness and ability to adapt approach to diverse populations

Skills

• Multi-lingual capabilities preferred (Spanish and/or Haitian Creole)
• Strong tech proficiency and comfort using multiple software systems
• Basic proficiency in Google Suite and video conferencing platforms
• Access to reliable vehicle and ability to drive up to 100-mile radius daily
• Adherence to HIPAA regulations and strict confidentiality standards
• Enthusiasm for field-based work - spending majority of time visiting patients in homes, hospitals, and physician offices

Benefits

Competitive compensation and benefits package including:

• Base salary with individual performance-based bonus structure
• Comprehensive benefits package for employee and dependents (medical/dental/vision/STD/life insurance)
• Retail 401k with up to 3.5% company match
• Mileage reimbursement for extensive field travel
• Generous paid vacation and sick leave
• 11 paid holidays throughout the year (9 standard + 2 flex holidays)
• Purpose-driven work making measurable difference in lives of people with serious mental illness
• Innovative startup environment with opportunities for process improvement and professional development
• Remote-first culture with emphasis on results and patient outcomes
• Collaborative team environment with seamless handoffs to clinical care teams

Pay

Competitive base salary with individual performance-based bonus structure

Schedule

Full-time position with flexible scheduling to accommodate field-based patient engagement