Outreach Liaison

About the role

NYC Department of Finance (DOF) administers the city’s tax revenue laws fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s Community Affairs division houses the Outreach unit, which conducts public outreach and community engagement, works with government, agency, community, and not‑for‑profit partners to help New Yorkers access tax savings programs such as the Homeowner Exemption and Abatement Programs (SCHE and DHE), the Rent Freeze Program, and Veterans Exemptions. The unit also supports property owners at annual Notice of Property Value events, hosts training and enrollment events for programs like Homeowners Tax Benefits (HTB) and the Rent Freeze Program (SCRIE/DRIE) across all five boroughs, and provides technical support and mediation for DOF programs.

Responsibilities

• Provide administrative support, such as case tracking, and respond to community inquiries via email.
• Conduct in‑person and virtual training sessions on DOF programs including homeowner exemption and abatement programs and the Rent Freeze Program.
• Coordinate effective and timely response to constituent casework and resolution (phone, email, mail) from elected officials and community boards.

Requirements

• New York City residency is generally required within 90 days of appointment (employees with two continuous years of City service may reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County).
• Position requires access to Federal Tax Information (FTI) and is subject to an additional background investigation; candidates must pass the FTI background investigation as a condition of employment.

Qualifications

High school graduation or equivalent and three years of experience in community work or community‑centered activities related to the duties described above; or education and/or experience equivalent to the above.

Skills

• Ability to work productively under pressure to meet productivity goals.
• Proficient computer and technical skills including Word, Excel, and Outlook.
• Ability to learn new computer‑based programs quickly.
• High level of responsibility regarding quality, detail, and accuracy.
• Excellent written, public speaking, and interpersonal skills.

Benefits

• Eligibility for federal Public Service Loan Forgiveness and state repayment assistance programs.
• Possible remote work up to 2 days per week under the City’s Remote Work Pilot Program.

Pay

$61,551.00 – $61,551.00