Outreach Liaison - Philadelphia, PA

What Makes You the Ideal Candidate?

You possess exceptional emotional intelligence that enables you to read subtle emotional cues in patients with serious mental illness, even when emotions are masked by symptoms.

You maintain emotional stability when faced with patient rejection, distress, or crisis situations.

You demonstrate genuine empathy without becoming emotionally overwhelmed.

You adapt your communication style fluidly across diverse populations and cultural contexts.

Prior Experience

You bring 3+ years of direct experience working with vulnerable populations in community settings, particularly:

• Psychiatric rehabilitation specialists who have worked directly with SMI populations
• Recovery coaches/peer support specialists with professional boundary development
• Case managers experienced with adult community based MH/BH programs and home outreach
• Victim advocates trained in trauma-informed approaches
• Community paramedics from mobile integrated health programs
• Crisis intervention specialists skilled in de-escalation and emotional stabilization

Superpowers in Action

You establish rapport with patients in initial encounters through exceptional interpersonal skills.

You excel at quickly building trusting relationships by communicating with clarity and empathy.

You make patients feel heard, comfortable, and safe while helping them navigate complex care systems.

You possess cultural competency and adapt your approach without compromising effectiveness.

Field Engagement Excellence

You conduct strategic in-person outreach to doctor's offices, hospitals, and patients' homes to educate potential patients and caregivers about Author Health's mission and services.

You navigate complex healthcare and social service systems to effectively guide patients through care options.

You schedule and facilitate recommended healthcare appointments, ensuring seamless transitions into ongoing care.

You build and strengthen Author Health's network of trusted referral partners in the community.

Performance & Documentation Leadership

You independently organize and prioritize your workload to exceed monthly outreach and enrollment goals.

You utilize Author Health's proprietary CRM and electronic medical record systems to produce clear, accurate documentation that enhances continuity of care.

You work collaboratively with internal outreach and care teams to ensure seamless patient transitions.

You contribute to program improvement by capturing data and providing strategic feedback on outreach approaches.

Remote Work Excellence

You maintain high productivity and motivation in a fully remote, dynamic work environment.

You participate actively in virtual meetings while spending the majority of your time in field-based patient engagement.

You demonstrate strong tech proficiency across multiple software systems for daily work execution.

Essential Qualifications

You have 3+ years of experience in direct service roles working with vulnerable populations in community settings.

You have 3+ years of healthcare outreach, community engagement, or related field experience preferred.

You have demonstrated a history of helping clients access and utilize complex service systems.

You have crisis management experience in de-escalating and managing sensitive situations with vulnerable individuals.

You have proven experience working under targets and quotas with a track record of meeting performance goals.

You have core competencies in exceptional communication skills with the ability to initiate conversations and build connections quickly, strong ability to work independently and meet monthly outreach goals successfully, experience in healthcare, social services, or mental health services with understanding of seniors' needs and challenges, proficiency in critical thinking, time management, and multitasking, cultural responsiveness and ability to adapt approach to diverse populations, multi-lingual capabilities preferred (Spanish and/or Haitian Creole), strong tech proficiency and comfort using multiple software systems, basic proficiency in Google Suite and video conferencing platforms, must have access to reliable vehicle and ability to drive up to 100-mile radius daily, adherence to HIPAA regulations and strict confidentiality standards, enthusiasm for field-based work - spending majority of time visiting patients in homes, hospitals, and physician offices.

Why Join Author Health?

Competitive Compensation & Benefits: Competitive base salary with individual performance-based bonus structure, Comprehensive benefits package for employee and dependents (medical/dental/vision/STD/life insurance), Retirement savings plan (401k) with up to 3.5% company match, Mileage reimbursement for extensive field travel, Generous paid vacation and sick leave, 11 paid holidays throughout the year (9 standard + 2 flex holidays).

Professional Growth & Impact: Purpose-driven work making measurable difference in lives of people with serious mental illness, Innovative startup environment with opportunities for process improvement and professional development, Remote-first culture with emphasis on results and patient outcomes, Collaborative team environment with seamless handoffs to clinical care teams.