Outreach Intake Specialist/ Administrative Coordinator

Qualifications

• Bachelor's Degree in Social Work, or Public Administration, or Psychology or Human Services or related field preferred or equivalent in years of experience.
• 1+ years of experience is a social service agency, 1+ years in a customer service focused environment.
• 1+ years working knowledge with Veteran Community.
• Experience with mental health services and/or a homeless population.

Essential Job Responsibilities

• Develops effective, trusting relationships with program participants by utilizing trauma informed care and strength base approach.
• Models positive interactions, verbal guidance, and effective communication.
• Conducts Community outreach to engage and bring participants into the program.
• Conducts initial eligibility screening for individuals seeking program assistance.
• Builds database of community resources.
• Advocates for eligible participants, provide general information and community referrals for those not meeting program eligibility requirements.
• Completes Intake for eligible participants by evaluating individual and/or family needs.
• Affords assistance to set up initial client file for clients being assigned to a Case Manager.
• Develops and maintains comprehensive outreach/working relationship with employers, recruiting teams, and community partners on the participants’ behalf to develop workable plans to obtain and/or maintain employment.
• Have employers and partners commit to assisting veterans.
• Conducts outreach and networking activities in the community.
• Gives presentations at various community groups/events.
• Remains active and networks in monthly community meetings.
• Promotes the success and reputation of the Homeless Veterans Reintegration Program.
• Sets up and maintains HVRP Team calendar with all relevant community events, speaking presentations, partnerships meetings.
• Documents weekly or daily case notes; submits comprehensive participant files, completes reports as needed, and enters documentation into Salesforce and VGRS systems.
• Prepares necessary reports on metrics.
• Maintains on-going communication with multi-disciplinary teams across multiple programs to assist participants in obtaining and maintaining permanent housing, services to meet needs, and promote stability.
• Follow-up with participants who have exited the program and provide further assistance or resources, if needed.
• Travel between Escambia, Santa Rosa and Okaloosa Counties to include, but not limited too, the above job duties as listed above.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Program participant or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."