Outreach Executive I

About the Role

The Outreach Executive (OE) is responsible for developing relationships with members of the community to engage Medicare seniors with Oak Street Health. The goal is to convert these individuals into patients of Oak Street Health. OEs work closely with Outreach Managers, Outreach Directors, and Community Relationship Managers to drive new patient growth in their assigned territories.

Responsibilities

• Generating leads by engaging the Medicare senior community through events and local outreach.
• Maintaining knowledge of internal sales systems and marketing programs by attending meetings on updates.
• Prospecting and cold calling assigned leads, including those from digital channels and other Outreach Executives.
• Nurturing prospective patients via email, phone, and networking.
• Collaborating with Community Relationship Managers, other OEs, and Outreach Managers/Directors to generate leads with local community members or Insurance Agents (IAs).
• Maintaining consistent touchpoints with prospects to drive new patient growth.
• Capturing and recording customer information and sales activity into the CRM system.
• Acting as the point of contact for clinical and center teams regarding patient questions.
• Resolving concerns and complaints from prospects and patients.

Qualifications

• Ability to quickly connect and influence people.
• Comfortable navigating external barriers to create positive experiences.
• Ability to manage multiple priorities simultaneously.
• Team player contributing to overall team effectiveness.
• Sales and/or healthcare experience preferred.
• Fluency in Spanish, Polish, Russian, or other languages spoken in served communities (where necessary).
• US work authorization required.

Pay

The typical pay range for this role is $18.50 - $42.35 per hour. The actual offer will depend on factors like experience, education, and geography. This position is eligible for a CVS Health bonus, commission, or short-term incentive program.

Benefits

This full-time position offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Anticipated weekly hours: 40
Time type: Full time
Application window closes: 12/04/2026