Outreach Executive I

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

About the role

The Outreach Executive (OE) is responsible for developing relationships with members of the community to engage Medicare seniors with Oak Street Health. Outreach Executives should be engaging Medicare seniors with the goal of having those individuals become patients of Oak Street Health. Outreach Executives will work very closely with their Outreach Managers, Outreach Directors, and Community Relationship Managers to help drive new patient growth locally in their assigned territory.

Responsibilities

• Generate leads by effectively engaging the Medicare senior community through event execution and local community outreach
• Maintain internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives
• Prospect and cold call prospects & new leads assigned to you. Additional new channels of leads may come from:
  • Leads driven through digital channels
  • Leads generated by other Outreach Executives
• Nurture prospective patients and prospect for new patients with an ambitious mentality via email, phone, and networking
• Collaborate with your Community Relationship Manager (CRM), other OEs, and your Outreach Manager/Outreach Director to drive lead generation with local community members or Insurance Agents (IAs)
• Maintain consistent touchpoints with prospects to continuously engage prospects and drive new patient growth in assigned territory
• Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems
• Act as point of contact for both the clinical team/center team if center staff have any questions about the patient
• Resolve any concerns & complaints new prospects & patients may have about Oak Street Health by working with the prospect to understand the concern or directing the prospect or patient to another Oak Street employee
• Other duties as assigned

Requirements

• Ability to quickly connect and influence the right people
• Comfortable with navigating external barriers to create a positive experience
• Ability to manage priorities simultaneously
• Team player and contributor to the overall effectiveness of the team
• Sales and/or healthcare experience a plus
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

Schedule

• Anticipated weekly hours: 40
• Time type: Full time

Pay

The typical pay range for this role is $18.50 - $31.72 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and other resources