Outreach & Enrollment Medicare Specialist
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings — fold minor metadata into short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to parse the posting.
The posting includes:
- Description CHARACTERISTICS OF THE WORK: Responsible for conducting outreach to individuals and families to increase understanding of Medicare program benefits and opportunities for assistance with benefit and plan selection. Conducts public education activities to raise awareness about coverage options available under Medicare, including Medicare supplementary plans, prescription drug coverage, and Low-Income Subsidy (LIS).
- Examples of Duties EXAMPLES OF THE WORK: list of duties.
- Minimum Requirements MINIMUM REQUIREMENTS: bullet list.
- Physical Requirements And Working Conditions: description.
- Special Requirements: Must provide own transportation to work at other designated locations as needed.
- Supplemental Information: includes EEO, test weights, etc. Also includes "An Equal Opportunity Employer" etc. Also includes "CLINIC LOCATIONS AND HOURS: www.fhclouisville.org" with list of locations and hours.
- Benefits list: "Medical Dental Vision Group Term Life Supplemental Life Accidental Death & Dismemberment Sick Leave Vacation Holiday Pay Bereavement Leave Kentucky Retirement Systems 457 Deferred Comp Tuition Assistance 01". This appears to be a list of benefits.
- Then there are required questions: "Do you have at least six months of experience working in social services or public health? YesNo", etc. Those are application instructions; we need to remove application instructions. So we should drop those.
- Also "Supplemental Information" includes "An Equal Opportunity Employer Test Weights Training & Experience: 100% Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and/or resume, as submitted here. Any information that is unclear or that is not listed on your application and/or resume will not be considered in the calculation of the Training & Experience score.This also means that you should list your employment dates, including the month and year (i.e., 02/2022 to 08/2025) of employment, as well as the number of hours worked per week." This is application instructions; we should drop.
- Also "CLINIC LOCATIONS AND HOURS: www.fhclouisville.org" with list of locations and hours. This is substantive info about locations/hours; we can include maybe under a section like "Locations and Hours". However the allowed headings are limited to About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The instruction says: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says "e.g." meaning these are examples, not exclusive? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect we use those headings only. It says "Prefer a few substantive sections over many thin ones." So we should map content to those headings.
We have:
- About the role: could be the description paragraph.
- Responsibilities: list of duties/examples of work.
- Requirements: Minimum Requirements.
- Qualifications: maybe same as Requirements? Could combine.
- Skills: maybe not explicit; we could omit if no specific skills listed.
- Benefits: we have benefits list.
- Pay: not specified; we should not create Pay section if not stated.
- Schedule: not specified; we should not create Schedule section if not stated.
We also have "Physical Requirements And Working Conditions" and "Special Requirements" (transportation). Those could go under Requirements or maybe under a separate section like "Working Conditions". But we only have allowed headings; we could incorporate them into Requirements or maybe a "Qualifications" section? The instruction says we can use those headings as examples; maybe we can add other headings if needed, but better to stick to those. However we need to preserve all substantive information. If we omit physical requirements, we lose info. So we need to include them somewhere. Perhaps we can include them under Requirements as a sub-list or within a
. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but says "e.g." So we could add a heading like "Working Conditions" if needed. However they say "Prefer a few substantive sections over many thin ones." So maybe we can combine physical requirements and special requirements into Requirements section.
We also have clinic locations and hours; that is substantive info about where work is performed. Could be under "About the role" or maybe a separate "Locations" section. But we could include it under About the role as a paragraph.
We need to remove boilerplate: EEO, legal, etc. Also remove duplicated lines.
We need to output only HTML fragment.
Let's extract substantive content:
Description paragraph:
"Responsible for conducting outreach to individuals and families to increase understanding of Medicare program benefits and opportunities for assistance with benefit and plan selection. Conducts public education activities to raise awareness about coverage options available under Medicare, including Medicare supplementary plans, prescription drug coverage, and Low-Income Subsidy (LIS)."
Examples of Duties (list):
- Conducts individual health insurance counseling sessions without conflict of interest and in compliance with Kentucky State Health Insurance Assistance Program (SHIP) regulations.
- Explains to individuals and families the benefits of having consumer assistance benefits, including health care insurance.
- Explains to individuals and families the process and steps of applying for Medicare benefits.
- Assists individuals and families in gathering the required information for application and retention of Consumer Assistance program benefits, including health care insurance.
- Engages and educates individuals and families both on site at Family Health Centers (FHC) and in the community at health fairs, homeless shelters, churches, community centers, social service organizations, and other locations where people in need of consumer assistance benefits may gather or reside.
- Creates reports and maintains records related to outreach and enrollment activities.
- Completes follow-up contact with patients to ensure all insurance problems are resolved and the patient is satisfied with the counseling received.
- Provides individuals with referrals to health insurance, consumer assistance programs or other resources as needed.
- Coordinates outreach efforts with other FHC staff, organizations, and community members.
- Stays informed of changes in the application and retention process for consumer assistance programs, including health care insurance.
- Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses appropriate interpretive services.
- Performs related work as required.
Minimum Requirements:
- High school diploma or equivalent.
- Six months of experience working in social services or public health.
- Must complete the required Medicaid, health insurance, and consumer assistance training and certification within six months of hire, in compliance with federal and state guidelines.
- Must complete all ongoing required federal and state continuing education consumer assistance training.
- An equivalent combination of training and experience may be substituted as determined applicable by Civil Service.
Physical Requirements And Working Conditions:
- Identifies information both on paper and electronically.
- Responds to FHC needs via telephone, internet, fax, computer software and in person.
- Lifts and moves objects weighing up to 10 lbs.
Special Requirements:
- Must provide own transportation to work at other designated locations as needed.
Supplemental Information (benefits list):
- Medical
- Dental
- Vision
- Group Term Life
- Supplemental Life
- Accidental Death & Dismemberment
- Sick Leave
- Vacation
- Holiday Pay
- Bereavement Leave
- Kentucky Retirement Systems
- 457 Deferred Comp
- Tuition Assistance
Also clinic locations and hours:
List:
FHC - Portland 2215 Portland Avenue Louisville KY 40212 (502) 774-8631 Monday - Thursday: 8:00am - 9:00pm Friday: 8:00am - 4:30pm Saturday: 8:00am - noon Sunday: Closed
FHC - East Broadway 834 East Broadway Louisville KY 40204 Monday - Thursday: 8:00am - 9:00pm Friday: 8:00am - 4:30pm Saturday: 8:00 - 12:00pm Sunday: Closed
FHC - Phoenix (Healthcare for the Homeless) 712 E Muhammad Ali Blvd Louisville KY 40202 Monday - Friday: 7:30am - 4:00pm Saturday - Sunday: Closed
FHC - Iroquois 4100 Taylor Blvd Louisville KY 40215 Monday: 8:00am - 4:30pm Tuesday: 8:00am - 8:30pm Wednesday - Friday: 8:00am - 4:30pm Saturday - Sunday: Closed
FHC - Fairdale 1000 Neighborhood Place Fairdale KY 40118 Monday - Friday: 8:00am - 4:30pm Thursdays: 8:00am - 8:30pm Saturday - Sunday: Closed
FHC - Southwest 9702 Stonestreet Road, Suite 220 Louisville KY 40272 Monday - Wednesday: 8:00am - 4:30pm Thursday: 8:00am - 8:00pm Friday: 8:00am - 4:30pm Saturday - Sunday: Closed
FHC - Americana 4805 Southside Drive Louisville KY 40214 Monday - Friday: 8:00am - 4:30pm Saturday - Sunday: Closed
We need to include this info. Could be under About the role as a paragraph: "Work locations include..." but we need to preserve all detail. Could make a - for each location with hours.
Now, we need to decide sections.
Potential sections:
- About the role: description paragraph + maybe locations/hours.
- Responsibilities: list of duties.
- Requirements: Minimum Requirements + Physical Requirements + Special Requirements (transportation). Could combine.
- Qualifications: maybe not needed separate; could omit.
- Skills: not explicit; omit.
- Benefits: list of benefits.
- Pay: not present; omit.
- Schedule: not present; omit.
We need to ensure we don't create empty sections.
Thus output:
About the role
Responsible for conducting outreach to individuals and families to increase understanding of Medicare program benefits and opportunities for assistance with benefit and plan selection. Conducts public education activities to raise awareness about coverage options available under Medicare, including Medicare supplementary plans, prescription drug coverage, and Low-Income Subsidy (LIS). Work locations and hours:
- FHC - Portland
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings — fold minor metadata into short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting. The posting includes: - Description CHARACTERISTICS OF THE WORK: Responsible for conducting outreach to individuals and families to increase understanding of Medicare program benefits and opportunities for assistance with benefit and plan selection. Conducts public education activities to raise awareness about coverage options available under Medicare, including Medicare supplementary plans, prescription drug coverage, and Low-Income Subsidy (LIS). - Examples of Duties EXAMPLES OF THE WORK: list of duties. - Minimum Requirements MINIMUM REQUIREMENTS: bullet list. - Physical Requirements And Working Conditions: description. - Special Requirements: Must provide own transportation to work at other designated locations as needed. - Supplemental Information: includes EEO, test weights, etc. Also includes "An Equal Opportunity Employer" etc. Also includes "CLINIC LOCATIONS AND HOURS: www.fhclouisville.org" with list of locations and hours. - Benefits list: "Medical Dental Vision Group Term Life Supplemental Life Accidental Death & Dismemberment Sick Leave Vacation Holiday Pay Bereavement Leave Kentucky Retirement Systems 457 Deferred Comp Tuition Assistance 01". This appears to be a list of benefits. - Then there are required questions: "Do you have at least six months of experience working in social services or public health? YesNo", etc. Those are application instructions; we need to remove application instructions. So we should drop those. - Also "Supplemental Information" includes "An Equal Opportunity Employer Test Weights Training & Experience: 100% Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and/or resume, as submitted here. Any information that is unclear or that is not listed on your application and/or resume will not be considered in the calculation of the Training & Experience score.This also means that you should list your employment dates, including the month and year (i.e., 02/2022 to 08/2025) of employment, as well as the number of hours worked per week." This is application instructions; we should drop. - Also "CLINIC LOCATIONS AND HOURS: www.fhclouisville.org" with list of locations and hours. This is substantive info about locations/hours; we can include maybe under a section like "Locations and Hours". However the allowed headings are limited to About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The instruction says: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says "e.g." meaning these are examples, not exclusive? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect we use those headings only. It says "Prefer a few substantive sections over many thin ones." So we should map content to those headings.
We have:
- About the role: could be the description paragraph.
- Responsibilities: list of duties/examples of work.
- Requirements: Minimum Requirements.
- Qualifications: maybe same as Requirements? Could combine.
- Skills: maybe not explicit; we could omit if no specific skills listed.
- Benefits: we have benefits list.
- Pay: not specified; we should not create Pay section if not stated.
- Schedule: not specified; we should not create Schedule section if not stated.
We also have "Physical Requirements And Working Conditions" and "Special Requirements" (transportation). Those could go under Requirements or maybe under a separate section like "Working Conditions". But we only have allowed headings; we could incorporate them into Requirements or maybe a "Qualifications" section? The instruction says we can use those headings as examples; maybe we can add other headings if needed, but better to stick to those. However we need to preserve all substantive information. If we omit physical requirements, we lose info. So we need to include them somewhere. Perhaps we can include them under Requirements as a sub-list or within a
. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but says "e.g." So we could add a heading like "Working Conditions" if needed. However they say "Prefer a few substantive sections over many thin ones." So maybe we can combine physical requirements and special requirements into Requirements section.
We also have clinic locations and hours; that is substantive info about where work is performed. Could be under "About the role" or maybe a separate "Locations" section. But we could include it under About the role as a paragraph.
We need to remove boilerplate: EEO, legal, etc. Also remove duplicated lines.
We need to output only HTML fragment.
Let's extract substantive content:
Description paragraph:
"Responsible for conducting outreach to individuals and families to increase understanding of Medicare program benefits and opportunities for assistance with benefit and plan selection. Conducts public education activities to raise awareness about coverage options available under Medicare, including Medicare supplementary plans, prescription drug coverage, and Low-Income Subsidy (LIS)."
Examples of Duties (list):
- Conducts individual health insurance counseling sessions without conflict of interest and in compliance with Kentucky State Health Insurance Assistance Program (SHIP) regulations.
- Explains to individuals and families the benefits of having consumer assistance benefits, including health care insurance.
- Explains to individuals and families the process and steps of applying for Medicare benefits.
- Assists individuals and families in gathering the required information for application and retention of Consumer Assistance program benefits, including health care insurance.
- Engages and educates individuals and families both on site at Family Health Centers (FHC) and in the community at health fairs, homeless shelters, churches, community centers, social service organizations, and other locations where people in need of consumer assistance benefits may gather or reside.
- Creates reports and maintains records related to outreach and enrollment activities.
- Completes follow-up contact with patients to ensure all insurance problems are resolved and the patient is satisfied with the counseling received.
- Provides individuals with referrals to health insurance, consumer assistance programs or other resources as needed.
- Coordinates outreach efforts with other FHC staff, organizations, and community members.
- Stays informed of changes in the application and retention process for consumer assistance programs, including health care insurance.
- Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses appropriate interpretive services.
- Performs related work as required.
Minimum Requirements:
- High school diploma or equivalent.
- Six months of experience working in social services or public health.
- Must complete the required Medicaid, health insurance, and consumer assistance training and certification within six months of hire, in compliance with federal and state guidelines.
- Must complete all ongoing required federal and state continuing education consumer assistance training.
- An equivalent combination of training and experience may be substituted as determined applicable by Civil Service.
Physical Requirements And Working Conditions:
- Identifies information both on paper and electronically.
- Responds to FHC needs via telephone, internet, fax, computer software and in person.
- Lifts and moves objects weighing up to 10 lbs.
Special Requirements:
- Must provide own transportation to work at other designated locations as needed.
Supplemental Information (benefits list):
- Medical
- Dental
- Vision
- Group Term Life
- Supplemental Life
- Accidental Death & Dismemberment
- Sick Leave
- Vacation
- Holiday Pay
- Bereavement Leave
- Kentucky Retirement Systems
- 457 Deferred Comp
- Tuition Assistance
Also clinic locations and hours:
List:
FHC - Portland 2215 Portland Avenue Louisville KY 40212 (502) 774-8631 Monday - Thursday: 8:00am - 9:00pm Friday: 8:00am - 4:30pm Saturday: 8:00am - noon Sunday: Closed
FHC - East Broadway 834 East Broadway Louisville KY 40204 Monday - Thursday: 8:00am - 9:00pm Friday: 8:00am - 4:30pm Saturday: 8:00 - 12:00pm Sunday: Closed
FHC - Phoenix (Healthcare for the Homeless) 712 E Muhammad Ali Blvd Louisville KY 40202 Monday - Friday: 7:30am - 4:00pm Saturday - Sunday: Closed
FHC - Iroquois 4100 Taylor Blvd Louisville KY 40215 Monday: 8:00am - 4:30pm Tuesday: 8:00am - 8:30pm Wednesday - Friday: 8:00am - 4:30pm Saturday - Sunday: Closed
FHC - Fairdale 1000 Neighborhood Place Fairdale KY 40118 Monday - Friday: 8:00am - 4:30pm Thursdays: 8:00am - 8:30pm Saturday - Sunday: Closed
FHC - Southwest 9702 Stonestreet Road, Suite 220 Louisville KY 40272 Monday - Wednesday: 8:00am - 4:30pm Thursday: 8:00am - 8:00pm Friday: 8:00am - 4:30pm Saturday - Sunday: Closed
FHC - Americana 4805 Southside Drive Louisville KY 40214 Monday - Friday: 8:00am - 4:30pm Saturday - Sunday: Closed
We need to include this info. Could be under About the role as a paragraph: "Work locations include..." but we need to preserve all detail. Could make a - for each location with hours.
Now, we need to decide sections.
Potential sections:
- About the role: description paragraph + maybe locations/hours.
- Responsibilities: list of duties.
- Requirements: Minimum Requirements + Physical Requirements + Special Requirements (transportation). Could combine.
- Qualifications: maybe not needed separate; could omit.
- Skills: not explicit; omit.
- Benefits: list of benefits.
- Pay: not present; omit.
- Schedule: not present; omit.
We need to ensure we don't create empty sections.
Thus output:
About the role
Responsible for conducting outreach to individuals and families to increase understanding of Medicare program benefits and opportunities for assistance with benefit and plan selection. Conducts public education activities to raise awareness about coverage options available under Medicare, including Medicare supplementary plans, prescription drug coverage, and Low-Income Subsidy (LIS). Work locations and hours:
- FHC - Portland
About the role
Responsible for conducting outreach to individuals and families to increase understanding of Medicare program benefits and opportunities for assistance with benefit and plan selection. Conducts public education activities to raise awareness about coverage options available under Medicare, including Medicare supplementary plans, prescription drug coverage, and Low-Income Subsidy (LIS). Work locations and hours:
- FHC - Portland