Outreach Development Specialist

Responsibilities

• Build Lasting Partnerships: Develop and nurture strong relationships with healthcare providers, senior centers, post-acute facilities, and community organizations to drive meaningful referrals.
• Be the Face of Our Mission: Represent our PACE program with professionalism and heart at community events, health fairs, and gatherings across culturally diverse neighborhoods.
• Educate and Empower: Help prospective participants, families, and caregivers understand how PACE can enhance independence, quality of life, and holistic support.
• Achieve and Inspire: Meet, and exceed, monthly and quarterly referral and enrollment goals, contributing to our program’s growth and success.
• Create Pathways to Care: Generate qualified leads, schedule center tours, and walk families through every step of the enrollment journey.
• Stay Organized and Impactful: Maintain detailed records of outreach efforts, leads, and results using CRM tools to ensure follow-through and success tracking.
• Champion Compliance and Integrity: Uphold DHCS and CMS regulations to ensure all outreach and marketing efforts meet the highest ethical standards.
• Collaborate for Success: Partner with colleagues across outreach, enrollment, and care delivery to align strategies, share insights, and celebrate wins.
• Innovate for the Future: Contribute creative ideas to quarterly marketing plans and outreach campaigns that elevate awareness and engagement.
• Be Ready to Shine Anytime: Participate in community events during evenings or weekends as needed.
• Jump In Where Needed: Perform additional outreach and enrollment activities that help our team and mission thrive.

Qualifications and Experience

• Education with Purpose: Bachelor’s degree in Healthcare, Business, Marketing, or a related field preferred.
• Community-Driven Experience: Minimum two (2) years in outreach, marketing, sales, or community engagement—preferably in healthcare or senior services.
• Proven Results: Demonstrated success meeting referral or enrollment goals through authentic relationship-building.
• Heart for Service: Experience supporting frail seniors, older adults, or underserved populations is strongly preferred.
• Language as Connection: Bilingual skills (English/Spanish, Mandarin, Cantonese, Tagalog, Korean, or Vietnamese) are highly valued.
• Storytelling Skills: Excellent communication, interpersonal, and presentation abilities that inspire and educate diverse audiences.
• Relationship Builder: Naturally earns trust and creates long-term partnerships rooted in care and respect.
• Tech-Savvy and Detail-Oriented: Comfortable with CRM systems and able to track every detail that drives success.
• Independent Spirit: Self-motivated, organized, and calm under pressure—you thrive in dynamic environments and get things done.
• Schedule with Flexibility: This is a Monday through Friday role, but community doesn’t always keep business hours—so occasional evenings and weekends may be needed to support events and outreach activities.
• On the Move: You’ll travel throughout the South Los Angeles service area to build connections and represent our mission where it matters most. Mileage reimbursement is provided for all work-related travel.