Outreach Criss Coordinator - FT 40 hours Tuesday - Saturday 7:00 PM - 3:00 AM COMPASS

Clinical Services

• Responds within 15 minutes to 911 calls through NHPD dispatch.
• Collaborates effectively with first responders as well as Mobile Crisis Teams.
• Establishes rapport and positive working relationships with clients and first responders maintaining professional ethics and boundaries.
• Completes necessary screenings and documentation for clients and triages incoming community referrals from external providers.
• Conducts appropriate follow up services with each client to review progress, mental health stability, upcoming appointments and activities, and discharge planning when appropriate.
• Completes and reviews a multitude of client assessments to ensure individual needs are addressed and implemented into care and treatment plans.
• Develops, implements, and monitors person-centered plans with the client in all aspects of care, up to and including the intake and discharge processes.
• Captures and coordinates clinical treatment meetings between program and external providers and natural supports, as necessary to ensure continuity of care.
• Works collaboratively with external providers for the benefit of client care.
• Works collaboratively with families, and positive natural supports for the benefit of client care.
• Coordinates transition and discharge planning, when appropriate.
• As applicable, administration of breathalyzer tests and urinalysis samples.

Quality Assurance – Chart Documentation and Professional Development

• Adheres to policies and practices as outlined in the staff handbook and program operations manual.
• Consistently works in a respectful, constructive, and cooperative manner with fellow staff and providers.
• Upholds all Health Insurance Portability and Accountability Act (HIPAA) regulations and secures all necessary releases of information for outside communication.
• Models culturally competent behavior interacting with clients, professionals/providers, and fellow staff.
• Maintains accurate electronic records and case files as assigned and in accordance with programming, contractual, licensing, and accreditation requirements.
• Adheres to the standards of the Council on the Accreditation of Rehabilitation Facilities.
• Participates in agency committee work when available or as permitted.
• Completes all trainings as required per program contract and agency policy.
• Attends agency sponsored inservices, outside trainings, conferences and meetings to facilitate continued professional growth and ensure the quality of case management practices.