Outreach Coordinator LIFE

Responsibilities

• Foster relationships with referral sources including hospitals, physicians, and various community organizations and key decision-makers to gain market share for LIFE.
• Develop and maintain external relationships with all potential referral sources.
• Receive pre-enrollment information from individuals who express an interest in the LIFE program.
• Provide an explanation of LIFE, eligibility requirements, philosophy and mission of the program as well as the services provided.
• Understand and apply all Federal, State and local regulations and procedures regarding marketing, intake and enrollment of PACE participants.
• Work collaboratively with Community Liaison to build relationships with community referral sources and other key stakeholders especially in the Spanish speaking community.

Requirements

• Associates degree in business, communications, or health related field required
• Bachelor's degree preferred
• Two (2) years of customer service or sales experience required
• Two (2) years of healthcare/social services/human services preferred
• One (1) year of experience working with frail elderly population preferred
• One (1) year of working with multi-cultural , multi-ethnic and hard to reach communities preferred

Knowledge, Skill and Ability

• Fluency in Spanish required
• Must possess a valid driver's license and have a car available for work use
• Working relationship/knowledge of senior health issues and the Program's service area
• Strong computer skills required including word processing, spreadsheets, presentations, and data base management
• Willingness to learn new software applications
• Strong written, verbal and interpersonal communication skills
• Ability to work independently
• Ability to develop and maintain relationships and to work productively with all levels of personnel including clinical staff, families and caregivers
• Accountable/Results oriented
• Detail oriented
• Experience in or willingness to learn Medicaid and Pooled Trust processes
• Demonstrated commitment to work within the team of health professionals

Working Conditions

• Normal heat, light and safe working conditions typical of most office jobs
• Travel between locations and prospective participant's homes will be required
• Travel to community outreach events will be required
• Physically able to transport and set-up displays, presentation materials and supplies; for both indoor and outdoor events