Outreach Coordinator, Enhanced Care Management

Program And Role Summary

The primary focus of the Outreach Coordinator is to coordinate client referrals and community outreach for Enhanced Care Management. In this capacity, the position is the liaison between relevant internal and external programs and referring parties. This vital position is responsible for coordinating all new client referrals and communicating with county agencies, managed care plans, schools, and other external referring parties. The ECM Outreach Coordinator will screen all cases for the appropriate level of care, be the initial contact for all new clients, and be responsible for tracking the assignment of cases.

Primary Responsibilities

• Serves as primary initial contact for children, families, service providers, and the community.
• Acts as a liaison between the client and family, referral sources, community resources, and agency personnel.
• Assesses clients, as needed, with linkages and referrals to community-based services and support in the areas of physical health, mental health, substance use, oral health, trauma-informed care, social support, housing, employment and wellness.
• Conducts outreach and engagement activities to facilitate linkage to the ECM program. Outreach and engagement consist of phone calls, mailed information, presentations and field visits.
• Processes both internal and external referrals and consistently track and update referral statuses as needed.
• Prepares regular reports on engagement metrics and outcomes.
• Offers services where the client lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.
• Demonstrates professional and effective communication abilities, including the completion of written reports, letters, and plans, initiating verbal communications with team members, clients, families, inter and intra-agency personnel, participating in Treatment Team Meetings, community group presentations and conducting agency-wide presentations and meetings.
• Attends and participates in regularly scheduled individual supervision, client-centered group supervision, and ECM and agency-wide staff meetings/training.

Qualifications

• Education and Experience: A bachelor’s degree is preferred; a high school diploma is required. At least three years of relevant work experience are required.
• Multilingual capabilities preferred but not required. “Lived Experience” within communities served or needs addressed is highly valued and preferred.
• Prior experience as a Community Health Worker, Peer Support Specialist, social service provider, or similar role is a plus.
• Experience with the use of EMR/EHRs/Care Management software preferred.
• Valid California Driver’s License with a minimum of three (3) years of good driving history and must be approved by the agency’s insurance carrier to drive agency vehicles.