Outreach Coordinator, Enhanced Care Management

Program And Role Summary

The primary focus of the Outreach Coordinator is to coordinate client referrals and community outreach for Enhanced Care Management. This position serves as the liaison between relevant internal and external programs and referring parties.

Primary Responsibilities

• Serves as primary initial contact for children, families, service providers, and the community.
• Acts as a liaison between the client and family, referral sources, community resources, and agency personnel.
• Affords clients, as needed, with assessments and linkages to community-based services and support in areas such as physical health, mental health, substance use, oral health, trauma-informed care, social support, housing, employment, and wellness.
• Conducts outreach and engagement activities to facilitate linkage to the ECM program, including phone calls, mailed information, presentations, and field visits.
• Processes both internal and external referrals and consistently tracks and updates referral statuses as needed.
• Prepares regular reports on engagement metrics and outcomes.
• Offers services where the client lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.
• Demonstrates professional and effective communication abilities, including the completion of written reports, letters, and plans, initiating verbal communications with team members, clients, families, inter and intra-agency personnel, participating in Treatment Team Meetings, community group presentations, and conducting agency-wide presentations and meetings.
• Attends and participates in regularly scheduled individual supervision, client-centered group supervision, and ECM and agency-wide staff meetings/training.

Qualifications

• Education and Experience: A bachelor’s degree is preferred; a high school diploma is required. At least three years of relevant work experience are required.
• Multilingual capabilities preferred but not required. “Lived Experience” within communities served or needs addressed is highly valued and preferred.
• Prior experience as a Community Health Worker, Peer Support Specialist, social service provider, or similar role is a plus.
• Experience with the use of EMR/EHRs/Care Management software preferred.
• Valid California Driver’s License with a minimum of three (3) years of good driving history and must be approved by the agency’s insurance carrier to drive agency vehicles.

Benefits

• Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays.
• Medical, dental, vision, life, and long-term disability insurance.
• 401(k) retirement plan with employer match up to 4%.
• Employee referral program.
• Tuition assistance program.
• Public Service Loan Forgiveness (PSLF) eligible.
• Flexible spending account (FSA) plans.

Additional Benefits

• Wayfinder is committed to providing its employees with a benefits program that is both comprehensive and competitive, which includes: Paid Time Off, Medical, Dental, Vision, Life, and Long-Term Disability Insurance, 401(k) Retirement Plan with Employer Match Up to 4%, Employee Referral Program, Tuition Assistance Program, Public Service Loan Forgiveness (PSLF) Eligible, Flexible Spending Account (FSA) Plans, and Other Benefits.

Equal Opportunity Employer

Wayfinder Family Services is an Equal Opportunity Employer. We support a drug-free workplace and conduct pre-employment background and drug screenings.