Outreach Assistant

About the role

The Leidos Military OneSource program is seeking Outreach Assistants to work on an as needed, sporadic basis. Candidates MUST Be US Citizens with military base access AND Be located within 40 miles of the base location. AND Be able to obtain and maintain a Public Trust Clearance.

Responsibilities

• Supports the Field Consultant role by providing coverage for events and outreach to educate Service members, their families, military leadership, and service providers about community and Military OneSource resources and services.
• Serves as a professional and knowledgeable ambassador for program services and resources.
• Represents the Military OneSource Program at military installation and community outreach events, when the Field Consultant is not able to attend, serving as a professional and knowledgeable ambassador for program services and resources.
• Conduct installation level community capacity-building activities by educating military and civilian service providers about program resources and services.
• Identifies Government-approved family programs and community resources for inclusion in the community resource finder, subject to Government review and approval.
• Documents and reports outreach efforts, services provided, and identified gaps in service availability to inform program improvements and strategic outreach.
• Maintains compliance with program reporting requirements and documentation standards.
• Sets up, maintains, and manages informational displays, promotional materials, and outreach booths in accordance with event requirements and organizational standards.
• Engages military service members, families, and community partners in meaningful conversations to increase awareness of Military OneSource programs, benefits, and support services.
• Provides exceptional customer service by responding to inquiries, addressing concerns, and connecting individuals with appropriate resources to meet their needs.
• Delivers accurate and consistent information regarding Military OneSource services, military family support programs, and available community resources.

Requirements

• Bachelor’s degree from an accredited college or university or equivalent experience.
• Current military affiliation (Active Duty, National Guard, Reserve, military spouse, military retiree, or DoD civilian) required and must possess and maintain authorized access to military installations.
• Minimum two years of experience providing customer service, outreach, community engagement, or related support services.
• Demonstrated knowledge of military culture, military family lifestyles, and military command structures.
• Excellent presentation skills and strong verbal communication skills with the ability to effectively engage diverse audiences.
• Excellent interpersonal skills and the ability to establish rapport with military service members, families, leadership, and community partners.
• Ability to professionally represent the Military OneSource Program at outreach events, briefings, and community engagements.
• Experience speaking to individuals and small groups, providing presentations, or conducting informational briefings preferred.
• Able to work independently, exercise sound judgment, and maintain professionalism in a public-facing environment.
• Able to lift and transport outreach materials, displays, and equipment weighing up to 25 pounds.
• Must successfully complete all required program training and maintain knowledge of Military OneSource services, resources, and program updates.
• Ability to obtain and maintain any required background checks, credentials, and access requirements necessary to perform duties on military installations.

Qualifications

• Must be able to obtain and maintain a Public Trust Clearance.

Skills

• Strong interpersonal and communication skills.
• Thorough understanding of military culture, lifestyles, and command structures.
• Proactive outreach and engagement skills.
• Ability to represent the Military OneSource Program at outreach events, briefings, and community engagements.
• Effective presentation and communication skills.
• Ability to lift and transport outreach materials, displays, and equipment weighing up to 25 pounds.

Benefits

Not specified.

Pay

$40/hr

Schedule

Not specified.

Leidos

For more information, visit www.Leidos.com. For employment benefits, visit www.leidos.com/careers/pay-benefits.

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Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.