Outreach and Student Recruitment, Coyote Ambassador - Federal Work Study Student Assistant

Eligibility Requirements

• Complete a Free Application for Federal Student Aid (FAFSA) for the current award year
• Maintain Satisfactory Academic Progress standards
• Be enrolled in at least half-time (6 units undergraduate; 3 units graduate) per semester
• Have a federal need of at least $2,000
• Submit all requested financial aid documentation from your To-Do-List by the due date
• Have an official award notification from the Financial Aid Office
• Be a U.S. citizen, eligible non-citizen, or permanent resident

Students not awarded FWS may be added to the FWS Waiting List by emailing workstudy@csusb.edu. Program funding is limited; applying through the FWS Waiting List does not guarantee a FWS award.

About the Role

Join our team as a Campus Tour Ambassador and help future Coyotes feel at home on campus. You will lead campus tours, assist with outreach events, and support the daily operations of the Office of Outreach and Student Recruitment.

Responsibilities

Operations Support

• Provide clerical assistance, including answering phones, emails, and handling inquiries
• Schedule campus tours and maintain the physical and virtual tours calendar
• Dispense information about campus programs, activities, and policies to visitors and guests
• Assist with welcoming prospective students and providing parking information and directions
• Maintain student databases and CRM processes
• Help maintain inventory and organize materials for campus events
• Assist in creating swag bags for outreach events

Campus Tours

• Conduct individual, group, and VIP campus tours, both in-person and virtually
• Deliver engaging admissions presentations and answer questions from tour guests
• Create memorable experiences that positively represent CSUSB to all guests
• Keep abreast of all aspects of CSUSB, including news, student life, admissions, and history
• Support professional staff regarding student ambassadors’ on-campus tour protocols and university resources

Outreach Events

• Attend and work mandatory Outreach and Student Recruitment events, including weekends and evenings (advance notice will be provided)
• Greet visitors during events, providing assistance and information as needed
• Serve on student panels to discuss college experiences and the benefits of attaining a degree
• Participate in social media postings for the office to promote events and campus life
• Prepare materials to send via mail and respond to general student inquiries

• Perform other duties as assigned by the supervisor and/or lead

Qualifications

Minimum Qualifications

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position
• Admission or registration as a CSU student

Required Qualifications

• Maintain a 2.0 G.P.A. or greater per semester and cumulative
• Enrolled in at least half-time units at CSUSB (6 units undergraduate; 3 units graduate)
• Eligible to work in the United States
• Social Security Card (for payroll purposes)

Preferred Qualifications

• Previous customer service or public speaking experience
• Involvement in student organizations, athletics, or campus activities
• Comfortable speaking in front of groups
• Bilingual students are encouraged to apply
• Passion for helping prospective students succeed
• CA Driver’s License

Benefits

• Build leadership and public speaking skills
• Gain experience in customer service, event coordination, and student engagement
• Connect with campus departments and university leadership
• Make a positive impact on future students
• Work in a fun, supportive, and energetic environment

Pay

Anticipated hiring range: $16.90 per hour. The compensation offered will consider internal equity and experience among other factors.

Schedule

Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).

This is a part-time, temporary, seasonal position. Student Employees are not eligible to telecommute at any time.