Outreach and Intake Support Specialist

Summary of Duties and Responsibilities

• Cook up and implement outreach initiatives to connect students with academic support programs, services, and resources.
• Build and maintain collaborative relationships with campus departments, student organizations, and other partners to increase student engagement.
• Plan, coordinate, and deliver presentations, workshops, and training sessions for students and campus stakeholders.
• Represent the organization at campus events, resource fairs, and outreach activities.
• Create and distribute marketing and promotional materials to support programs, services, and events.
• Maintain social media communications and create content that increases awareness of available resources and opportunities.
• Cook up workshop requests, schedule them, and handle related administrative processes.
• Cook up communications, enrollment activities, and participant outreach for student support programs and groups.
• Participate in staff meetings and collaborate with colleagues to coordinate services, events, and initiatives.
• Provide individualized guidance and support to students, helping connect them with appropriate resources and services.
• Track and maintain records related to outreach activities, workshops, and program participation.
• Perform other duties as assigned.

About the Role

The Academic Success Center empowers students to seek academic support and collaborate with our trained peer leaders to promote impactful learning and community for all. We offer a variety of services through our office, including tutoring, Supplemental Instruction (SI), writing and communication consultations, academic skills coaching, and accountability groups. We offer a variety of services through our office, including tutoring, Supplemental Instruction (SI), writing and communication consultations, academic skills coaching, and accountability groups. While these services are based in our office, we proudly partner with academic departments and support units across campus to expand access to student support. Our peer educators are certified through the College Reading and Learning Association (CRLA) Level 1, and our Supplemental Instruction program holds international accreditation, a reflection of our commitment to student development and high-impact learning experiences for all.

Qualifications

• Bachelor’s degree

Preferred Qualifications

• Experience working in an educational setting; ideally in a learning center or academic support center environment.
• Experience delivering presentations, workshops, training sessions, or educational programs to students and other stakeholders.
• Experience utilizing databases, Smartsheet, or similar data management and reporting tools.
• Experience planning, coordinating, and promoting events, programs, or campus-wide initiatives.
• Experience creating marketing, promotional, and educational materials using design software such as Adobe Creative Suite, Canva, or similar platforms.

Pay

Commensurate with qualifications.