Outreach and Engagement Specialist (100207)

About the role

In this Outreach and Engagement Specialist role, you will be an integral part of the Operational team, responsible for greeting clients upon entering the building to determine customer needs and appropriate referral to staff.

Responsibilities

• Provide the first impression of the center, including initial assessment of job seeker needs, overview of career center services, and directing the job seeker to the right service quickly.
• Provide job seekers with social service referrals.
• Provide assistance in the resource room as needed with a special focus on encouraging and empowering job seekers to utilize self-help resources.
• Collect documentation and verify information needed for employment/education services.
• Conduct exit interviews to ensure customer satisfaction.
• Generate statistical reports.
• Conduct morning meetings with staff to communicate activities and events.
• Conduct outreach to increase traffic in the center.

Qualifications

• Self-motivated and flexible team player.
• Strong organizational, interpersonal, and communication skills.
• Driven and comfortable multitasking in a fast-paced environment.
• Customer service background and familiarity working with commonly used job search websites and resources.
• Enjoy making connections with others both in-person and over the phone.
• Bachelor’s degree or higher and two (2) years of experience providing career or related services.
• Previous experience working in social services and with individuals from a diverse range of backgrounds is a plus.