Outpatient Unit Coordinator

Job Overview

This position, under direct supervision, is responsible for providing clerical support to the unit including registration, reception of patients, and gathering of data for service and billing. This position performs various support functions including answering the telephone, accessing, filing, and scanning information into the Electronic medical record. This position also assists with the coordination of daily activities which may include faxing, ordering of supplies, among others. This position provides assistance to nursing staff by performing selected activities (ie, weights, vital signs, assist with ambulation) under the direct supervision of the RN. May perform non-direct patient care activities as assigned, such as stocking and organization of the unit.

Job Requirements

• High School Diploma or GED Degree or GED
• Up to 1 year experience in a related field
• Typing 30 WPM
• Computer literate
• Basic Life Support (BLS) Required

Job Responsibilities

• Answers phones in accordance with Service Excellence standards.
• Assists with the coordination of daily activities of the center.
• Covers all patient appointments, Dr meetings and calls into computer scheduling.
• Communicate with Staff and Dr/Dr office any conflicts.
• Produces daily worksheets for staff and patient information sheets for each Doctor.
• Demonstrates organizational and communication skills to promote the well being of the Center.
• Greets all patients pleasantly and accurately registers them into the hospital computer system according to specific registration requirements.
• Insures consents, NNC’s, registration and orders are verified with current patient information.

Working Conditions

• Bending
• Climbing - Rarely
• Concentrating - Continuous
• Learning - Rarely
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication - Kneeling - Occasionally
• Lifting
• Lifting
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Rarely
• Sitting - Consistently
• Standing - Rarely
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Use of Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently
• TriHealth SERVE Standards and ALWAYS Behaviors

TriHealth SERVE Standards and ALWAYS Behaviors

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Excel: Always…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
• Respect: Always…
• Respect cultural and spiritual differences and honor individual preferences
• Respect everyone's opinion and contribution, regardless of title/role
• Speak positively about my team members and other departments in front of patients and guests
• Value: Always…
• Value the time of others by striving to be on time, prepared and actively participating
• Pick up trash, ensuring the physical environment is clean and safe
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste
• Engage: Always…
• Acknowledge wins and frequently thank team members and others for contributions
• Show courtesy and compassion with customers, team members and the community