Outpatient Technician

About the role

The Outpatient Technician (EMT-Trained) provides essential clinical and administrative support in a fast-paced outpatient clinic serving individuals residing in an emergency shelter. Working closely with the on-site clinic staff, this role focuses on patient intake, triage, monitoring, and emergency response. This position plays a critical role in delivering trauma-informed care to a highly vulnerable population, including individuals experiencing homelessness, substance use disorders, mental health conditions, and histories of trauma.

Responsibilities

• Perform patient intake duties, verifying patient’s information, scheduling patients in EPIC/ checking patients in, verifying patient insurance
• Obtain and document vital signs (e.g., blood pressure, heart rate, temperature, oxygen saturation)
• Conduct initial triage at clinic entry to assess urgency of care needs and prioritize appropriately
• Provide trauma-informed, patient-centered care that emphasizes safety, trust, and respect; provide direct clinical support to clinic staff during patient care activities
• Assist with sedation monitoring, ensuring safety and reporting changes promptly
• Respond to medical emergencies within the clinic and shelter setting in coordination with clinical staff
• Maintain accurate and timely documentation in accordance with clinic protocols
• Support clinic workflow, organization, and patient flow to ensure efficient operations
• Engage with clients and respond to urgent needs outside of the clinic space when nursing staff are unavailable
• Help maintain continuity of services to minimize disruptions in care and confusion for clients and partner organizations

Qualifications

• Current Emergency Medical Technician (EMT) certification required
• Basic Life Support (BLS) certification required
• 1 or more years working on an ambulance required
• Strong interpersonal and communication skills required; ability to work effectively in high-stress and unpredictable environments required
• Bilingual (Spanish, Haitian creole) preferred
• Training in de-escalation techniques and crisis management
• Experience working with underserved or homeless populations; experience with psych
• Knowledge and application of trauma-informed care principles; familiarity with substance use disorders and behavioral health conditions
• Cultural awareness, crisis intervention and de-escalation skills
• Strong situational awareness and sound judgment
• Team collaboration, flexibility, multitasking, and organization skills

Benefits

The compensation is $31.11 per hour. BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.