Outpatient/Retail Pharmacy Technician

About the role

The Department of Outpatient/Retail Pharmacy at SUNY Downstate Health Sciences University is seeking a full-time TH Pharmacy Assistant / Pharmacy Technician. SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Responsibilities

• Assist Pharmacists in preparing and distributing medications, maintaining drug inventory and maintaining patient records as directed by the Associate Director of Pharmacy; enter all medication orders for verification.
• Order, receive, and stock inventory from medication distributor daily; repack bulk pharmaceuticals.
• Participate in inventory functions, such as conducting routine expired drug checks, including, but not limited to, recall removal with communication to the Pharmacist.
• Demonstrate competency in restocking, unloading, refilling, and discrepancy resolution; prioritize work to ensure completion of all tasks prior to end of shift.
• Maintain sanitary and orderly conditions; clean and maintain equipment with proper documentation in logs as per policy and procedures.
• Utilize several information systems and interact with service providers, patients and family members while documenting call activity.
• Process prescription refills and new orders, to include: obtaining appropriate information from patient, refill confirmation when appropriate, review pending refills with the supervising Pharmacist, generate refill documentation, and process third party claim adjudication.
• Provide one-stop resolution, demonstrating excellent customer service and problem-solving skills.
• Dispense the required drug information paperwork for each prescription at point of sale, and offer counseling by a Pharmacist.
• Deliver discharge medication to patient bedside through the meds-to-beds program, as needed.
• Maintain competence required for current position; if PTCB certified at the time of hire, maintain certification in good standing; complete all ongoing education and training as assigned by the department.
• Contribute to the organization’s overall process improvement activities; demonstrate critical thinking skills in identifying and analyzing problems and recommending solutions; demonstrate competency of all department policies and procedures.
• Promote a culture of safety as it relates to identifying safety and security risks proactively, and working to prevent injuries and/or harm to patients, visitors, or members of the SUNY Downstate community; observe the patient safety goals and commit to safe behavior and standards.
• Interact with others in a positive and friendly manner; adhere to patient experience philosophy and customer service standards; represent SUNY Downstate in a positive manner, focusing on institutional core values, which drive innovation and discovery, respect of people, service to community; value integrity and embrace diversity and inclusion.
• Demonstrate sensitivity to patient/family special needs, and be accountable for addressing each special need (unique personal history, physical limitations, belief system, language, communication style, literacy, health status).
• Use ethical principles to guide decision and actions; recognize the value of each individual within a diverse and multicultural environment; treat others with respect and dignity.
• Demonstrate/model effective communication skills when interacting with customers, visitors, patients and co-workers; give and accept constructive feedback; welcome and assist with orientation of new staff.
• Deliver medication to patients at bedside required by the Meds-to-Beds Program.

Requirements

Outpatient/Retail Pharmacy Technician candidates must fulfill one of the following in order to meet minimum qualifications:

• New York State Pharmacy Technician License and National Pharmacy Technician Certification.
• National Pharmacy Technician Certification plus 6-months of Pharmacy Technician experience, and New York State Pharmacy Technician license within 6-months of hire.

Qualifications

Additionally:

• Strong ability to work independently.