Outpatient Registration Supervisor - FT - Days - MHM

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

About the role

Supervises daily staff activities for Patient Financial Services personnel and functions. This role also may assist with oversight of the day-to-day operations of the Telecommunications Department.

Responsibilities

• Performs staff responsibilities as needed to meet departmental goals.
• Leads the handling and resolution of complex issues and complaints.
• Determines, coordinates and supervises daily staffing assignments according to the department's needs and volume fluctuations.
• Provides direction, orientation, training, coaching, hiring and mentoring of staff.
• Performs or assists with performance evaluations and disciplinary actions.
• Assesses quality of services delivered and facilitates staff development programs.
• Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
• Responsible for taking calls after hours and weekends for any issues that may arise as well as staff call-outs.

Requirements

• High School Diploma or Equivalent (Required)
• Two (2) years experience in a healthcare setting with some progressive lead responsibilities
• Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision
• Must be able to work in a stressful environment and take appropriate action

Competencies

• Accountability
• Customer Service
• Effective Communication
• Leading by Coaching
• Managing People
• Patient and Family Centered Care
• Responding to Change
• Standards of Behavior

Working Conditions and Physical Requirements

• Bending and Stooping: 0%
• Climbing: 0%
• Keyboard Entry: 80%
• Kneeling: 0%
• Lifting/Carrying Patients 35 Pounds or Greater: 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient: 60%
• Pushing or Pulling 0 - 25 lbs Non-Patient: 60%
• Reaching: 80%
• Repetitive Movement Hand/Arm: 80%
• Sitting: 80%
• Standing: 80%
• Walking: 80%
• Audible Speech: 80%
• Hearing Acuity: 80%
• Depth Perception: 80%
• Seeing - Far: 80%
• Seeing - Near: 80%
• Computer Monitor: 80%