Outpatient Registered Nurse, Physician Group Call Center

About the role

We are seeking experienced Registered Nurses to join a dynamic and fast-paced call center supporting over 68 primary care offices and several PACT model practices. In this role, you will be the first point of contact for patients experiencing emergent symptoms, providing expert clinical guidance over the phone. Your ability to assess situations quickly, ask the right questions, and use sound clinical judgment will help ensure patients receive the appropriate level of care. As part of our nurse triage team, you will manage a high volume of calls and MyChart messages, working efficiently within CareConnect to document and communicate patient needs. This position requires strong multitasking skills, excellent listening abilities, and a commitment to delivering exceptional customer service. While you won't make diagnoses, you will use your clinical expertise to guide patients safely and effectively, representing their primary care provider with professionalism and empathy. You'll be part of a supportive, collaborative team that values connection and growth. Our culture thrives on teamwork, with regular huddles, open communication, and shared celebrations throughout the year. This is an opportunity to leverage your nursing experience in a unique setting that combines clinical knowledge with technology, all while contributing to a rapidly growing department that makes a real difference in patient care.

Schedule

Monday - Friday, No Weekends and No Holidays, 9:00am - 5:30pm. Weekly scheduled hours: 32.

Responsibilities

• Performs initial, ongoing, and functional health status assessment as applicable to the population and/or individual (30%)
• Based on nursing diagnoses and collaborative problems, documents planned nursing interventions to achieve outcomes appropriate to patient needs (30%)
• Evaluates and documents response to nursing interventions and achievement of outcomes at appropriately determined intervals; as part of a multidisciplinary team, revises plan of care based on evaluative data (20%)
• Actively participates in process improvement activities to achieve targeted measures of clinical quality, customer satisfaction, and financial performance (10%)
• As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties (10%)

Qualifications

• Associate's Degree: Nursing (Required)
• BTLS - Basic Trauma Life Support - American Heart Association
• CPR - Cardiopulmonary Resuscitation - American Red Cross
• RN - Registered Nurse - Ohio Board of Nursing
• Prefer 2 years' experience in Primary Care setting; or other like ambulatory care setting
• 5 years nursing experience