Outpatient Reception Clerk

Job Overview

An exciting opportunity has arisen for an Outpatient Reception Clerk to work in the Main Outpatient Department at the Newcastle upon Tyne Hospitals Trust, which deals with over 280,000 patient appointments per year. We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Outpatient Department.

Main duties of the job

• Takes responsibility for the timely completion of all outpatient admin services.
• Ensures that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
• Provides an efficient and sensitive reception service to all users applying a high level of customer care skills.
• Makes and receives telephone calls to respond to public enquiries.
• Ensures that all areas are kept clean and tidy at all times.

Person specification

• Qualifications & Education: Essential criteria - NVQ Level 2 in appropriate subject or equivalent qualification / experience.
• Knowledge & Experience: Essential criteria - Understanding of confidentiality issues, IT skills in windows-based applications which will be assessed as part of the recruitment process.
• Desirable criteria - Telephone experience, Previous reception/clerical experience, Previous customer care experience, Previous NHS experience, Awareness of Health and Safety within your environment.
• Skills & Abilities: Essential criteria - Good literacy and numeracy skills which will be assessed as part of the recruitment process, Ability to communicate with members of the public, all staff and health care providers, Good organisational Skills, Ability to work effectively as part of the multi-disciplinary team.

Documents to download

• Outpatient Reception Clerk (PDF, 220.0KB)
• Newcastle Staff Benefits (PDF, 274.4KB)
• Behaviour and Civility Charter (PDF, 93.8KB)