Outpatient Pharmacy Technician - Dole Service Center - Full Time

About the role

Supports the outpatient pharmacy team at Kaiser Permanente's Dole Service Center. Performs a variety of semi-technical and clerical duties including filling, packaging, and providing medication. Also handles cashiering duties such as collecting payments.

Responsibilities

• Greets patients, members, and other healthcare personnel in a caring and helpful manner and initiates service transactions using proper forms and processes.
• Refers all inquiries or issues regarding patient-care/consultation to the pharmacist.
• By typing or computer entry, inputs patient and prescription information to produce labels and assist in the prescription filling process.
• Matches prescriptions with labels, selects proper drug and quantity to be dispensed, fills containers, applies labels, and presents completed products to the pharmacist for checking.
• (May perform in hospital setting) Prepares adequate supply of medication for unit dose distribution.
• (May perform in hospital setting) Processes Clinic and Hospital Drug Requisitions. Receives, fills drug and medical supply requests, checks stock levels per schedule, removes outdated goods, and replenishes to fixed levels.
• (May perform in hospital setting) Fills and updates unit dose cassettes per determined supply.
• Assists with and/or provides medication, OTC products, or supplies to correct patients in a helpful and caring manner. Refers all consultation functions to the pharmacist. Collects money if needed.
• (May perform in hospital setting) Picks up and delivers medications and supplies to designated areas or persons per schedule (e.g., unit dose exchange, control substance, floor stock).
• Calculates prices for prescriptions or orders. Sells non-prescription drugs. Collects cash, check, or credit card payments for all collectible services. Verifies information is accurate on all checks. Assures valid authorization is received for all credit card payments. Validates checks and credit slips and issues receipts accordingly.
• Balances monies, checks, and credit card charge documents daily against cash register receipts. Reconciles any discrepancies. Prepares bank deposits.
• Gathers and computes data and information for various needs pertaining to health plans, non-plan, special, and routine reports, studies, and statistics as necessary.
• Maintains accurate OTC charge schedules and price lists, adjusts changes.
• Orders routine bank supplies for the cashiering area. Assures all equipment in the cashiering area is operating in an acceptable manner. Advises the supervisor of any malfunctions and/or reports same to the appropriate service company.
• (May perform in hospital setting) Maintains appropriate levels of drugs and supplies for operations.
• Orders, receives, stores, returns, credits, and discards drugs and supplies.
• Packs, compounds, reconstitutes, and distributes inventory for issue, transfer, or dispensing.
• Fills prescriptions and any transaction documents of pharmacy operations timely and appropriately.
• Accepts responsibility for resolving immediate problems and accomplishing assigned tasks and reporting irregularities.
• Inspects and maintains work area and equipment in an organized, clean, safe, and efficient working condition.
• Observes and complies with department policies and procedures and organization house rules such as but not limited to safety, attendance, proper attire, and continuing education.
• Coordinates and answers incoming phone calls. Handles or directs calls to appropriate individuals.

Requirements

• Previous pharmacy experience required or in a pharmacy technician training program.
• High school diploma or equivalent related experience.
• Pharmacy Technician Certificate of Registration (Hawaii)
• Pharmacy Technician Certificate from Pharmacy Technician Certification Board
• Demonstrated ability to safely handle and/or prepare compounds such as chemotherapeutic agents, biologicals, or other medications.
• Demonstrated knowledge of and skill in adaptability, customer service, oral communication, multi-tasking, teamwork, and written communication.
• Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.

Qualifications

• Talking to co-workers, customers, outside vendors, and on the telephone.
• Reading, writing, speaking, and understanding English.
• Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration, and alertness.
• Completion of Pharmacy technician training program.
• Post high school coursework training.