Outpatient Laboratory Coordinator

Join TriHealth, an award-winning health system that prioritizes patients, the community, and team members. As an Outpatient Laboratory Coordinator, you’ll guide lab assistants and couriers, ensure accurate workflows, and maintain high service standards. This role offers leadership exposure, hands-on training, and opportunities for career growth in a collaborative, patient-centered environment.

About the role

This position provides leadership and support for lab assistants and couriers. You will train, direct, schedule, and assign work, coordinate departmental orientation, competency testing, compliance education, safety training, and other mandatory instruction. You’ll edit employee time records, collaborate with cross-functional departments to develop efficient processes, and troubleshoot workflow issues. Additional responsibilities include ordering tests using LIS and HIS, reviewing test orders for accuracy, maintaining QA records, and managing inventory and supplies.

Responsibilities

• Prioritize, organize, and handle a high volume of work with accuracy and completeness
• Manage complex assignments, delegate tasks, and apply strong judgment and problem-solving skills
• Demonstrate procedure knowledge and quality assurance documentation
• Assume supervisory duties when the supervisor is offsite or as delegated
• Coordinate workflow with non-lab departments (e.g., registration, patient accounting, radiology, outside courier agencies)

Requirements

• High School Diploma or GED (Required)
• Formal Phlebotomy training (Preferred)
• Certified Phlebotomist
• 1-2 years of customer service experience in healthcare (Preferred)

Working Conditions

• Bending, climbing (rarely)
• Concentrating, continuous learning (frequently)
• Hearing: conversation (consistently), other sounds (occasionally)
• Interpersonal communication (frequently)
• Kneeling (rarely)
• Lifting: <10 lbs. (occasionally), 50+ lbs. (rarely), <50 lbs. (rarely)
• Pulling, pushing (occasionally)
• Reaching (occasionally)
• Reading, sitting, standing (frequently)
• Stooping (occasionally)
• Talking (consistently)
• Thinking/reasoning, use of hands (frequently)
• Color vision (occasionally)
• Visual acuity: far (occasionally), near (frequently)
• Walking (frequently)

TriHealth SERVE Standards and ALWAYS Behaviors

All TriHealth team members are expected to demonstrate the following behaviors:

• Serve: Welcome everyone with eye contact, a smile, and a greeting; assist lost patients/guests; refrain from personal cell phone use in public or patient care areas.
• Excel: Address and recover from service breakdowns; prioritize patients/guests; work on improving quality, safety, and service.
• Respect: Honor cultural, spiritual, and individual differences; respect opinions and contributions; speak positively about team members and departments.
• Value: Be punctual and prepared; maintain a clean and safe environment; use resources efficiently and avoid waste.
• Engage: Acknowledge wins and thank team members; show courtesy and compassion.

Schedule

• Full-Time (80 hours biweekly)
• Day Shift
• Rotating weekend and holiday commitment
• No on-call commitment

Benefits

TriHealth offers a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Paid time off
• Retirement plans
• Tuition reimbursement

For more details, visit TriHealth Benefits.

Location: Good Samaritan Hospital Lab Western Ridge, 6949 Good Samaritan Drive, Cincinnati, OH 45247