Outpatient Clinic Director – Addiction Treatment

About the role

This role is built for someone who has managed the day-to-day of an outpatient behavioral health, mental health, or substance use disorder treatment clinic. You know what it means to run a clinic where clinical caseloads, harm reduction philosophy, and patient census directly shape daily operations, and you're fluent in the specific rhythms of behavioral health care delivery.

Responsibilities

• Oversee day-to-day operations of the clinic, ensuring high-quality care delivery, strong team morale, efficiency, and compliance
• Own the clinic's P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth
• Own key metrics such as retention, no-show rates, access times, and productivity to ensure the clinic meets its operational goals
• Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment
• Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery
• Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability
• Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence-based care
• Ensure that patient care is holistic, compassionate, non-punitive, and in line with best practices for substance use treatment, including our commitment to low-barrier, harm-reduction care
• Foster a tightly integrated partnership with clinical leadership, ensuring that operational practices enable and enhance evidence-based care
• Partner with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups to build a strong community network around the clinic
• Serve as a key operational liaison to hospital partners, ensuring a seamless, high-touch experience that reflects Steadfast's commitment to being a trusted extension of their care team — responsive, proactive, and solutions-oriented
• Collaborate with other Steadfast Clinic Managers and leaders to share insights, align strategies, and drive operational excellence across the organization

Qualifications

• Proven leadership experience managing outpatient clinic operations within a substance use disorder or behavioral health treatment setting
• Direct experience operating within a harm-reduction, non-punitive care model
• Track record of setting, monitoring, and achieving operational goals, with a focus on performance metrics and outcomes across a diverse team
• Proficiency using data dashboards, behavioral-health EHR reporting tools, and Excel to track KPIs such as patient retention, access, and staff productivity
• Skilled in leading data-driven performance improvement initiatives to elevate clinic performance and patient care quality
• Solid understanding of patient care processes, regulatory requirements, and accreditation standards specific to SUD/behavioral health treatment settings
• Strong interpersonal and team-building skills, with an ability to develop, engage, and inspire diverse clinical and operational team members
• Able to manage crises with empathy, professionalism, and poise while supporting your team through challenges
• A natural relationship-builder with deep community ties, capable of fostering strong partnerships with local organizations and healthcare providers
• A passionate advocate for Steadfast Health's mission of providing low-barrier, non-punitive, harm-reduction substance use disorder care

Pay

Manager: Base salary $90,000 - $110,000, with a 10% performance-based bonus program
Director: Base salary $110,000 - $130,000, with a 10% performance-based bonus program

Schedule

Monday - Friday, 8:30a - 5:00p EST. This schedule may evolve based on organizational needs, and flexibility may be required as Steadfast Health continues to grow.

Benefits

• Healthcare Coverage: Medical, dental, and vision insurance
• Time Off: Flexible time off with generous PTO, floating paid holidays, and paid volunteer days
• Re-Fuel Days: 4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities
• Continuing Education: Annual CEU support & ongoing paid training
• Employee Assistance Program (EAP): Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more
• 100% employer-paid short-term and long-term disability and employer-sponsored life insurance
• Investors & Partners: Steadfast Health is proudly funded by Google Ventures (GV) and launched out of Triple Aim Partners. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower healthcare costs for all).