Outpatient Admissions Representative II: Newport Beach Imaging Center

Primary Duties and Responsibilities

• Follow Federal, State and Local guidelines while working directly with patients and clinical teams for delivery of services, including registration, scheduling, verification of insurance, collection of patient payments, patient experience, and communication with internal departments.
• Proficient in applications and systems such as Affinity, Passport, Chartmaxx, EPIC, and other supporting information systems.
• Maintain extensive knowledge of all registration roles for the supported area.
• Provide feedback to leadership regarding departmental opportunities and goals.
• Volunteer and assist leadership on special projects.
• Act as a resource and provide guidance to new employees, offering assistance and direction to less‑experienced team members.

Qualifications

• High School diploma or equivalent (required).
• Minimum one (1) year clerical experience, including medical terminology, filing, computer skills, and basic telephone skills (required).
• Minimum one (1) year medical front‑office experience, preferably within an acute healthcare system environment (required).
• High level of computer keyboarding skills for data input (required).
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, and Excel (required).

About Hoag Memorial Hospital Presbyterian

Hoag Memorial Hospital Presbyterian is a nonprofit regional health‑care delivery network in Orange County, California, comprising three acute‑care hospitals, sixteen urgent‑care centers, eleven health centers, and a network of more than 1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered personalized care that is unsurpassed among Orange County’s health‑care providers. The organization offers a comprehensive blend of services, including six institutes specializing in cancer, heart and vascular, neurosciences, women’s health, orthopedics, and digestive health. Hoag was the highest‑ranked hospital in Orange County in the 2024‑2025 U.S. News & World Report, the only Orange County hospital in the top 10 for California, ranked #5 in the Los Angeles Metro Area and #10 in California.