Outpatient Access Rep II-General Radiology

Responsibilities

• Performs functions associated with patient information processing for ambulatory care visits.
• Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems.
• Ensures patient satisfaction with information processing and reception service.
• Responsible for functions being completed in an accurate, efficient, and customer friendly manner.
• May act as a resource to new staff.

Requirements

• High School diploma and 1 year related experience in an administrative office or customer service field required or Completion of Vision Care 1,2,3 courses required Or equivalent combination of education and experience.
• Medical terminology experience preferred.
• Demonstrated ability to word process documents and enter data into a database preferred.
• Demonstrates the ICARE values to patient, families and staff preferred.
• Demonstrated skills related to achievement of customer satisfaction preferred.
• Ability to act as a resource to less experienced staff preferred.

Qualifications

Knowledge, Skills And Abilities:

• Medical terminology experience preferred.
• Demonstrated ability to word process documents and enter data into a database preferred.
• Demonstrates the ICARE values to patient, families and staff preferred.
• Demonstrated skills related to achievement of customer satisfaction preferred.
• Ability to act as a resource to less experienced staff preferred.