Outpatient Access Rep II

Responsibilities

• Greets patients to initiate positive ambulatory experience, identifies healthcare provider to be seen, directs patients to next destination, obtains signatures as needed (e.g. for insurance forms, surveys), identifies and assesses patients’ special needs (e.g. interpreters), monitors the reception to ensure patient needs are met.
• Must possess the ability to provide answers to questions asked by patients, and to determine which questions should appropriately be addressed by physicians or other health care providers.
• Collections of copays as necessary, including for provider visits and procedures. Maintains receipt information. Reconciles all payments against necessary systems (eg, Wells Fargo).
• Close cash drawer daily in EPIC and complete billing.
• Schedules new and follow-up visits using the hospital’s electronic medical record, monitors schedules and reports problems to Supervisor, occasionally coordinates appointments for ancillary testing, procedures, or referrals to other clinic sites, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedule outside services to meet patient’s needs (e.g. transportation), ensures patients satisfaction with visit prior to leaving their appointment.
• Must project professional image to allow collection of accurate and complete medical information, while maintaining patient confidentiality issues. Interacts effectively in carrying out these responsibilities, presenting a positive image for Vascular Surgery.
• Demonstrates knowledge of medical terminology.

Requirements

• High School diploma and 1 year related experience in an administrative office or customer service field required or Completion of Vision Care 1,2,3 courses required Or equivalent combination of education and experience
• Knowledge, Skills And Abilities Medical terminology experience preferred Demonstrated ability to word process documents and enter data into a database preferred Demonstrates the ICARE values to patient, families and staff preferred Demonstrated skills related to achievement of customer satisfaction preferred Ability to act as a resource to less experienced staff preferred Excellent interpersonal and organizational skills preferred Working knowledge of word processing and spreadsheet applications preferred Experience in medical office setting preferred Cadence, e-record and medical terminology preferred