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Jobs · Information Technology · Washington

Outlook and Exchange online support Engineer

LTM · Bellevue, WA · 3 wk ago
On-siteInformation TechnologyFull-time

Responsibilities

  • Knowledgeable in Microsoft 365 services, technologies, and the platform.
  • Drive and intellectual horsepower to resolve difficult customer issues.
  • Directly supports customers through telephone and email.
  • Escalates issues quickly when deep, specific skills or other capabilities are required.
  • Uses knowledge of the Microsoft 365 architecture and offerings to provide customer resolution and proactive customer recommendations.
  • Communicates effectively with customers, explaining their responsibilities in resolving issues, communicating next steps, and inspiring confidence.
  • Handles challenging and politically sensitive customer situations, including the appropriate use of all available resources.
  • Communicates effectively with Support teams on complex issues.
  • Writes excellent case documentation.

Qualifications

  • Effective interaction with customers to gather information quickly.
  • Excellent spoken and written English communication skills.
  • Demonstrable troubleshooting skills.
  • Cross-team collaboration.
  • Logical and critical thinking.
  • Passion for technology and customer support.

Experience

  • At least 2 to 3 years of Technical Support experience, including experience in a customer-facing or customer technical support role.

Education/Certification

  • Graduate.
  • Fluency in English.

Technical Requirements

  • Basic knowledge or hands-on experience of Office 365 Administration.
  • Hands-on experience in Exchange Online Mail flow, Troubleshooting.
  • Hands-on experience related to Security and Compliance Retention Policies.
  • Outlook Client Troubleshooting.
  • Knowledge of Active Directory.
  • Office 365 Migration Experience.
  • Licensing in Office 365.
  • Basic knowledge about SharePoint Online, Skype for Business, and Teams.
  • Knowledge about Server Roles.

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance, and internal equity. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM").

  • Comprehensive Medical Plan covering Medical, Dental, Vision.
  • Short Term and Long-Term Disability Coverage.
  • 401(k) Plan with Company match.
  • Life Insurance.
  • Vacation Time, Sick Leave, Paid Holidays.
  • Paid Paternity and Maternity Leave.

Benefits/Perks

Benefits and Perks:

  • Comprehensive Medical Plan covering Medical, Dental, Vision.
  • Short Term and Long-Term Disability Coverage.
  • 401(k) Plan with Company match.
  • Life Insurance.
  • Vacation Time, Sick Leave, Paid Holidays.
  • Paid Paternity and Maternity Leave.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

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