Outlets Manager

About the Organization

Hyatt Regency Frisco is conveniently located just 25 minutes north of Dallas, offering 303 guestrooms and 27,500 square feet of flexible event space. This 18-story hotel sits in the heart of Frisco, Texas, at Stonebriar Centre—steps away from Dr Pepper Ballpark, Toyota Stadium (home of FC Dallas), the Frisco Discovery Center, and a variety of dining and entertainment options.

At Hyatt, we believe our guests choose us because of our caring and attentive associates, who are dedicated to delivering authentic hospitality and meaningful experiences. Hyatt is a place where high expectations are not only met—they are exceeded. It’s an environment that offers exceptional rewards, where talent opens the door to exciting opportunities within the hospitality industry.

About the Role

The Director of Outlets is responsible for overseeing all hotel-managed food and beverage outlets, including Copper & Steel Market, C&S Table, Steel Horse Cabana (Seasonal), In-Room Dining, and C&S Bar.

Responsibilities

• Provide strategic leadership and oversight of all outlet operations, both front and back of house
• Develop and manage budgets, concepts, and operational objectives, ensuring alignment with approved plans
• Implement and drive food and beverage sales and marketing initiatives
• Lead the recruitment, training, development, and performance management of team members
• Oversee payroll, forecasting, reporting, inventory, and budgeting processes
• Collaborate with other departments to ensure seamless and efficient guest service
• Address and resolve guest concerns to maintain high levels of satisfaction and quality
• Drive initiatives to enhance both guest and employee engagement
• Ensure consistent quality and presentation of all food and beverage offerings
• Maintain and enforce Hyatt service standards and operational procedures
• Conduct daily walkthroughs to ensure compliance with health regulations and Hyatt corporate standards
• Coach and mentor team members to uphold Hyatt’s service culture and expectations

Qualifications

• Demonstrated ability to effectively interact with people
• 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
• Service-oriented style with professional presentation skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high-volume concept, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Clear, concise written and verbal communication skills
• Proficient in Microsoft Word and Excel
• Excellent organizational, interpersonal, and administrative skills
• Experience in implementing new food & beverage concepts

Values

• Empathy
• Wellbeing
• Respect
• Integrity
• Experimentation
• Inclusion