Outlets Manager

About the role

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Join our amazing team at Hyatt Regency Morristown which is situated in the heart of downtown Morristown’s historical district near George Washington’s Headquarters, The Morris Museum, and Fosterfields Living Historical Farm. Our newly renovated hotel features 256 guestrooms including 50 spacious studio suites. With more than 31,000 square feet of revitalized meeting and banquet space, the hotel provides premier meeting experience in the Tri-State area.

Responsibilities

• Oversee the food and beverage areas (grab‑and‑go market and lounge) within the hotel.
• Handle scheduling, forecasting and training; ensure compliance with federal, state and local laws and all operating procedures.
• Coordinate special events at the hotel.
• Maintain high standards of cleanliness, presentation, product quality, and guest service.
• Monitor outlet appearance, merchandising, and product displays to maximize sales opportunities.
• Foster a culture of hospitality and service excellence; address guest concerns promptly and professionally.
• Engage with guests regularly to solicit feedback and identify service improvement opportunities.
• Monitor daily revenue, labor costs, food costs, beverage costs, and other KPIs; identify revenue‑increasing opportunities via promotions, upselling, and merchandising.
• Control expenses while maintaining service and quality standards.
• Recruit, train, coach, and develop outlet colleagues; provide ongoing feedback and create schedules aligned with business demands.
• Promote a positive work environment that encourages teamwork, accountability, and professional growth.
• Manage ordering, receiving, storage, and inventory controls for food, beverages, and retail merchandise; conduct regular inventory counts and investigate variances.
• Ensure responsible alcohol service and compliance with liquor laws; develop beverage programs and seasonal promotions.
• Oversee product assortment, merchandising, and pricing strategies for the grab‑and‑go market; analyze sales trends and adjust offerings.

Qualifications

• Minimum of 2+ years as F&B Management preferred.
• Wine/beverage knowledge in an upscale environment preferred.
• Strong organizational skills, ability to work with a flexible schedule, team player, dynamic leader.
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Experience managing retail, grab‑and‑go, café, bar, or lounge operations preferred.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in POS systems, inventory management, and Microsoft Office applications.
• Knowledge of food safety, sanitation, and alcohol service regulations.
• Ability to analyze financial reports and make data‑driven decisions.

Benefits

• Complimentary hotel nights and discounts at Hyatt properties around the world.
• Tuition reimbursement, 401K with company match, Employee Stock Purchasing Plan.
• Free parking and free meals.
• Paid Family Bonding Time & Adoption Assistance.
• Paid vacation, sick days, new child leave, holidays.

Pay

The salary for this position is between $61,500 and $65,000.