Outlet Server - HRC Waikiki

Responsibilities

• Taking guests through the key phase of their Hard Rock experience.
• Assuming the roles of tour guide, communicator, decision-maker, entertainer, memorabilia curator, and musician (at heart).
• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Proficiently performing sales transactions using a point-of-sale system.
• Checking I.D.s for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestively selling using proven techniques.
• Answering questions accurately and politely.
• Satisfying any/all needs of the guests, regularly double-checking back with guests throughout their experience.
• Maintaining a clean & organized station, including pre-bussing & table maintenance.
• Performing opening, closing & side duties, such as setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Qualifications

• A high school diploma or GED equivalent.
• Fulfillment of all food safety & sanitation procedures.
• In some U.S. states, completion of a food safety certification program may be required before serving food or alcohol, which may include obtaining a food handlers' card (e.g., California law requires this).

Skills

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail, and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Physical Demands

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, and frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Additional Requirements

• In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
• Prioritizing practicing all general safety standards.
• Maintaining a well-groomed appearance (“having a plan”).
• Adhering to all uniform guidelines.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.
• Participating in cross-training between the Server and Busser positions, if applicable.