Outlet Server - HRC Philadelphia

The Role

The Server is responsible for taking guests through the key phases of their Hard Rock experience. Key responsibilities include:

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Proficiently performing sales transactions using a point-of-sale system.
• Checking I.D.s for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestively selling using proven techniques.
• Answering questions accurately and politely.
• Satisfying guests' needs at all times, regularly checking back with them.
• Maintaining a clean & organized station, including pre-bussing & table maintenance.
• Performing opening, closing & side duties such as setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences and entertaining guests to foster “Raving Fans”.

Benefits

A comprehensive benefits package is offered to support team members in staying healthy, planning for their future, and maintaining a healthy work-life balance. Details on the benefits can be found on our career site: www.gotoworkhappy.com/benefits.