Outlet Server - HRC Atlantic City
About the role
The Server is responsible for taking guests through the key phase of their Hard Rock experience, serving as a tour guide, communicator, decision-maker, entertainer, memorabilia curator, and musician. Key responsibilities include taking guests' orders, running food, handling cash and other forms of payment, making proficient sales transactions, properly checking IDs, demonstrating responsible alcohol service, suggesting sales techniques, answering questions, and ensuring guest satisfaction.
Responsibilities
- Taking guests' orders
- Running food
- Handling cash & other forms of payment
- Making proficient sales transactions - using a point-of-sale system
- Properly checks I.D.s – for guests who appear to be under 30 years old
- Demonstrating responsible alcohol service
- Demonstrating impeccable product knowledge
- Suggestive selling - using proven techniques
- Answering questions - accurately and politely
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
- Maintaining a clean & organized station – including pre-bussing & table maintenance
- Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
- Demonstrating knowledge of all table/station numbers
- Directing guests to areas & restrooms
- Creating memorable experiences
- Entertaining guests to create “Raving Fans”
Requirements
- High school diploma or GED equivalents
- Follows all food safety & sanitation procedures
- In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers' card (i.e., California law requires this)
Qualifications
- Experience working in a fast-paced environment
- Ability to remain calm in a hectic atmosphere
- High level of organization, attention-to-detail, and a sense-of-urgency
- Positive and outwardly friendly attitude toward guests
Skills
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
Benefits
Comprehensive benefits package includes health insurance, retirement plans, paid time off, and more. Details can be found on the Hard Rock International career site: www.gotoworkhappy.com/benefits.
Pay
$2 - $25/Hourly
Schedule
Hours vary based on location and shift availability.