Outlet Server - HRC Atlantic City

About the role

The Server is responsible for taking guests through the key phase of their Hard Rock experience. Key responsibilities include taking guests' orders, running food, handling cash & other forms of payment, making proficient sales transactions, demonstrating responsible alcohol service, suggesting sales techniques, answering questions, maintaining a clean & organized station, directing guests, creating memorable experiences, and entertaining guests.

Responsibilities

• Taking guests' orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checks I.D.s – for guests who appear to be under 30 years old
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station – including pre-bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Requirements

• High school diploma or GED equivalents
• Follows all food safety & sanitation procedures
• In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers’ card (i.e., California law requires this)
• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
• Occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
• Ability to travel via auto or airplane for long periods of time
• Practicing all general safety standards
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Recycling products, where possible
• Maintaining HRC’s 5 core Values and Mission Statement

Qualifications

• Experience in a similar role
• Knowledge of the Hard Rock brand and values
• Ability to multitask and prioritize tasks effectively
• Excellent communication and interpersonal skills
• Positive attitude and willingness to learn

Skills

• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests

Benefits

Hard Rock offers a comprehensive benefits package that includes:

• Health insurance
• Paid time off
• Retirement plans
• Employee assistance programs
• Professional development opportunities
• Discounts on merchandise and services

Pay

Pay range is $2 - $25 hourly, depending on experience and location.

Schedule

Hours may vary based on location and shift, but typically range from 40-60 hours per week.