Outlet Server - HRC Pigeon Forge

About the role

The Server at Hard Rock Cafe is responsible for creating memorable experiences for guests, serving as a tour guide, communicator, decision-maker, entertainer, memorabilia curator, and musician.

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Proficiently making sales transactions using a point-of-sale system.
• Properly checking I.D.s for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling using proven techniques.
• Answering questions accurately and politely.
• Satisfying any/all needs of the guests, regularly double-checking back with guests throughout their experience.
• Maintaining a clean & organized station, including pre-bussing & table maintenance.
• Performing opening, closing & side duties, such as setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.

Requirements

• High school diploma or GED equivalents.
• Follows all food safety & sanitation procedures.
• In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (e.g., California law requires this).

Skills

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail, and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Physical Demands

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Additional Requirements

• In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
• Practicing all general safety standards.
• Maintaining a well-groomed appearance (“having a plan”).
• Following all uniform guidelines.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.