Outlet Server - HRC Atlantic City
About the role
The Server is responsible for taking guests through the key phase of their Hard Rock experience. Duties include taking guests' orders, running food, handling cash and other forms of payment, making proficient sales transactions, checking IDs, demonstrating responsible alcohol service, suggesting sales techniques, answering questions, ensuring guest satisfaction, maintaining a clean and organized station, performing opening, closing, and side duties, directing guests, and creating memorable experiences.
Responsibilities
- Taking guests' orders
- Running food
- Handling cash & other forms of payment
- Making proficient sales transactions - using a point-of-sale system
- Properly checks I.D.s – for guests who appear to be under 30 years old
- Demonstrating responsible alcohol service
- Demonstrating impeccable product knowledge
- Suggestive selling - using proven techniques
- Answering questions - accurately and politely
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
- Maintaining a clean & organized station – including pre-bussing & table maintenance
- Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
- Demonstrating knowledge of all table/station numbers
- Directing guests to areas & restrooms
- Creating memorable experiences
- Entertaining guests to create “Raving Fans”
Requirements
- High school diploma or GED equivalents
- Follows all food safety & sanitation procedures
- In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this)
Qualifications
- Experience in a similar role is preferred
- Ability to remain calm in a hectic, fast-paced atmosphere
- High level of organization, attention-to-detail and a sense-of-urgency
- Positive and outwardly friendly attitude toward guests
Skills
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
Benefits
Comprehensive benefits package that allows team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Pay
Pay varies based on experience and location. Please refer to the job listing for details.
Schedule
Schedule varies based on location and department. Please refer to the job listing for details.