Outlet Server

Responsibilities

• Taking guests through the key phase of their Hard Rock experience.
• Assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Proficiently performing sales transactions - using a point-of-sale system.
• Properly checking I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Qualifications

High school diploma or equivalent required. Must have a valid driver’s license and reliable transportation. Must be able to lift 50 lbs. Must be able to stand for extended periods of time. Must be able to work weekends, holidays and evenings. Must be able to work in a fast-paced environment. Must be able to communicate effectively with guests and co-workers. Must be able to work independently and as part of a team. Must be able to handle multiple tasks simultaneously. Must be able to work in a fast-paced environment. Must be able to work in a fast-paced environment.