Outlet Host/Hostess - Steakhouse

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming, and hospitality destination features a $1.5 billion expansion with 1,271 upscale guestrooms, including the first-ever Guitar Hotel and Oasis Tower. Amenities include a lagoon with private cabanas, a 42,000 square-foot Rock Spa® & Salon, a 13.5-acre recreational water experience, 19 dining outlets, 20 bars and lounges, a 3,100-slot gaming floor, 195 table games, a 45-table poker room, 120,000 square feet of meeting and convention space, and a 7,000-person Hard Rock Live entertainment venue. Located on 87 acres of the Hollywood Seminole Reservation, the resort is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami.

About the role

Serves, welcomes, and greets guests at the restaurant, obtains information from guests, and ushers guests to seats to ensure a positive guest experience.

Responsibilities

• Conducts themselves in accordance with all Gaming Commission Regulations and Seminole Tribe/departmental policies and procedures.
• Greets guests at the entrance to the restaurant in a positive manner.
• Obtains basic information from guests such as name, number in party, and seating preferences.
• Ushers guests to seat locations at a pace comfortable to the guests.
• Enters guest checks into the computer system, applies monies received, and makes accurate change.
• Verifies room charges, processes credit card payments, and batches "tip" slips for server gratuities.
• May enter individual menu items into the computer system depending on outlet assigned.
• Collects and forwards to the General Cashier Supervisor on a daily basis all unused comps and coupons.
• Maintains current knowledge of rules, regulations, policies, and procedures, including precheck and cashiering procedures.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent with a minimum of 6 months of experience in high-volume food service required, or an equivalent combination of education and experience.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk, or hear, and taste or smell.
• Must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• May be exposed to casino-related environmental factors, including secondhand smoke and excessive noise.
• The casino environment is hectic, fast-paced, and often crowded and noisy.
• Constant exposure to the general public.

Benefits

• Medical, Dental, Vision, and Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity
• Additional benefits available (visit www.gotoworkhappy.com/benefits for full list)

The Tribal Council gives preference in all employment practices to Native Americans. First preference in hiring, training, promoting, and all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check, which may include credit and criminal background checks.