Outlet Host

Primary Responsibilities

• Opening doors, where applicable.
• Welcome and thank guests.
• Answer questions accurately and politely.
• Maintain a clean and organized waiting area.
• Answer the phone.
• Direct guests to areas & restrooms.
• Provide security for co-workers, guests and celebrities.
• Assist servers, bussers and managers.
• Perform opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assure the complete satisfaction of each and every guest.
• Create memorable experiences.
• Entertain guests to create “Raving Fans.”

Requirements

• High School diploma or GED equivalent.
• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests and co-workers.

Physical Demands

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Additional Requirements

• Maintaining a well-groomed appearance (“having a plan”).
• Following all uniform guidelines.
• P Practicing all general safety & sanitation standards.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.
• This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description.