Outdoor Programs Manager
About the role
HELP PEOPLE DISCOVER THE RIVERDo you love being outside, working with people, and creating experiences that connectcommunities to the natural world? Are you equally comfortable leading a paddling trip,solving a last-minute logistics challenge, and coaching a team of enthusiastic seasonal staff? The Nashua River Watershed Association (NRWA) is looking for an energetic,organized, and safety-minded Outdoor Programs Manager to lead our growing suite ofoutdoor recreation and environmental programs. From launching kayaks and canoes on a summer morning to leading paddling instruction,guided tours, corporate team-building events, River Classroom® programs, and waterchestnut pulls, this position puts you at the heart of NRWA's outdoor programming. You'llhelp people of all ages experience the Nashua and Squannacook rivers while building astrong, welcoming culture for both our guests and our seasonal staff. This is a year-round, full-time position reporting to the Education Director. While thesummer season is focused on waterfront operations and outdoor programming, the off-season offers opportunities to help shape the year ahead through public and schooloutreach, program planning, and organizational capacity-building projects.
Responsibilities
- Oversee the daily operations of a high-volume canoe, kayak, and stand-up paddleboard rental center.
- Lead waterfront operations, including dock management, boat traffic flow, and launch and landing areas.
- Create a welcoming, organized, and positive experience for guests, community members, and program participants.
- Monitor river conditions, weather, and environmental factors and make thoughtful decisions about paddling operations.
- Deliver exceptional customer service and help visitors feel confident and excited about getting out on the water.
- Hire, train, mentor, and support a team of seasonal outdoor recreation staff and paddlesports instructors.
- Build and manage staff schedules, monitor coverage needs, and coordinate daily assignments.
- Foster a culture of teamwork, professionalism,