Outdoor Living Inside Sales Representative

About Us

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we serve those who design, build, and maintain outdoor spaces—from lawns and gardens to golf courses and sports fields. We pride ourselves on knowing our customers and their business better than anyone else, offering a one-stop shop with extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. Our passion is delivering an outstanding customer experience, and we believe our associates are the key to this success. We foster a culture of safety, teamwork, and continuous improvement, with over 700 locations and exciting expansion ahead.

Responsibilities

• Demonstrate exceptional customer service to all SiteOne customers
• Cultivate and manage strong relationships with customers
• Assist customers with their questions and needs, either in person, via phone, or through online ordering
• Resolve complex customer questions and issues based on product knowledge and experience
• Pull and prepare inventory orders for customer pick-up or delivery
• Proactively identify and capitalize on opportunities to grow sales with current and potential customers
• Partner with branch leadership to implement new technologies and ways of working to improve business performance
• Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment
• May assist in the onboarding and/or training of new associates
• Coach and assist less experienced staff in meeting customer service and satisfaction goals

Requirements

• 3+ years of green industry experience or knowledge of landscape, nursery, or irrigation products
• Minimum of 1 year of experience in a retail or wholesale setting
• Excellent customer service skills
• Willingness to learn and adopt new technologies and ways of working
• Ability to think quickly and make sound decisions
• Inventory management experience (helpful but not required)
• Must be able to lift a minimum of 50 pounds
• High school diploma or equivalent (preferred)

Benefits

• Competitive compensation
• Medical, dental, and vision plans
• Paid time off and paid holidays
• DailyPay available
• 401k with company match
• Tuition reimbursement
• Lucrative associate referral program
• Company apparel and work boot vouchers
• Opportunities for advancement
• Paid training and business certifications
• Free counseling services/employee assistance program
• Life insurance and short- and long-term disability insurance
• Product discounts
• Most branches never work Sundays

Pay

Estimated compensation: $50,000 - $80,000 annually, depending on skills, experience, and qualifications.